Job Information
Arizona Employer Dispatcher, Supervisor - Service & Communications in Grand Canyon, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7396591
Live. Work. Explore. as a part of our Security team in Grand Canyon National Park!
Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.
Were hiring a Service and Communications Dispatcher Supervisor to Live. Work. Explore. at the south rim of the Grand Canyon!
Job Summary:\ Professionally handles all calls, alarms and radio communication through the switchboard.
Why Grand Canyon South Rim?\ We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.
Responsibilities
Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.\ Process calls, respond to alarms, handles radio communication and other basic switchboard operations following policy and procedures.\ Supervise staff to ensure proper guest service is provided for all calls/radio communication by providing appropriate training on telephone and radio communications in a switchboard setting.\ Ensure appropriate coverage is provided by maintaining appropriate staffing levels and proper scheduling\ Continually focus on providing exceptional guest service as a primary goal.\ Determine the source of different trouble and alarm signals, responding per trained company standards.\ Determine proper actions and notifications required based on response matrix and Switchboard policy and procedures.\ Take appropriate notes of emergency situations to document events after they have occurred.\ Provide Grand Canyon National Park Lodges property information to callers according to Switchboard policy and procedures.\ Use professional discretion when divulging information and activities to callers.\ Other duties as assigned.