Job Information
Action Traffic Maintenance Client Relationship Manager in Grand Blanc, Michigan
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Position Summary:
At Action Traffic Maintenance, the Client Relationship Manager plays a critical role in driving growth, supporting the Sales Division, and strengthening relationships with customers, partners, and stakeholders across our markets.
The Client Relationship Manager is responsible for developing and maintaining customer relationships, identifying new business opportunities, and supporting the planning and coordination of work within the division. Success in this role requires strong communication and organizational skills, as well as an understanding of construction workflows, needs, and field operations.
Essential Job Functions:
An employee in this position may be called upon to do any or all the following essential functions. These examples do not include all the duties, which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
- Guide the team and ensure sales growth and customer retention across contractors, partners, and suppliers through high-trust, long-term relationships.
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``` - Works closely with the team following the project schedule, incorporating dates, procurement of materials and subcontracts, lead times for fabrication, and field installation, which is established and maintained. - Oversee quoting, accounts, and customer experience to ensure reliable follow-through across all lines of the division. - Maintain an active field & industry presence- regularly visiting job sites, customers & networking events. - Prepares external and internal reports on job status, daily progress, estimates, and deliverables.
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``` - Meet regularly with the field team to review projects daily to ensure quality construction standards and estimates remain within budget. - Partner with sales team & field leaders to align demand planning, materials availability, and on-time fulfillment. - Track performance (trends, margins, pipeline/customer activity) and identify growth opportunities. - Attend regular meetings and report division performance to Executive Leadership. - Lead, mentor, and grow a high-performing team focused on selling material & services to customers. - Develop and set clear goals, monitor performance, and provide ongoing coaching, training, and professional development of the division and day-to-day support. - Develop and implement strategic plans to expand the customer base and achieve sales targets. - Stay abreast of industry trends and competitive dynamics within the industry. - Improve systems and processes for lead tracking, customer management, and marketing effectiveness. - Incorporate a Safety-First Culture into all areas of the Division
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``` - Ensures compliance with federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices. - Performs other duties as assigned.
Required Knowledge, Skills, Abilities, and Minimum Qualifications:
The requirements listed below are representative of the knowledge, skills, abilities, and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Qualifications:
Bachelor's degree or equivalent professional experience.
Demonstrated knowledge of construction operations and highway construction principles- Preferred
Proven experience in leadership; experience in construction materials or related industries- stro ::: :::