Job Information
IHG Restaurant Manager II voco Goa in Goa, India
What is on the menu for your next career move? As Restaurant Manager, you could be leading the charge to ensure our guests enjoy a truly memorable experience – whether they have worked up an appetite for a full conference banquet or are just joining us for their favourite hot beverage.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
● Directing, coaching, and developing a team of committed hospitality professionals
● Delivering exceptional guest and corporate experiences by setting high standards and finding new ways to exceed them
● Managing food and beverage standards to deliver against our commitment to responsible business practices
● Working closely with the finance team to set, monitor and refine budgets and drive revenue
● Multitasking to oversee multiple food and beverage outlets, kitchens, banquet, and convention facilities – as well as a number of managers and supervisors
JOB SUMMARY
Responsible for the effective operation and organization of the outlet. The Manager should be involved in the following functions: planning, costings, delegations, evaluations, organization, cost control, interviews, selection of candidates, keeping the discipline, setting targets, counseling, standards, appraisals, trainings, human relations, communication and coordination. Responsible for the smooth operation and production of goods and services under his/her control and the resources available to him/her. Keeping a constant eye on the standard of the ingredients, the meals, the restaurant environment and the service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Implements high service standards as per hotel procedure
Represents the outlet in the daily F&B meetings and in other meeting where his / her presence in required
Maintains employees’ attendance records, changes of status and evaluates his / her staff periodically
Schedules staff duties according to forecast and special arrangements
Holds daily briefings to discuss various aspects of service, sources of complaints and transmits information that has been brought to F&B meetings
Ensures high standards of sanitation and hygiene in the outlet by working closely with both the housekeeper and Chief Steward
Promotes up selling at all levels and by personal efforts through guest’s contacts
Handles and advises the division of all guest’s comments and complaints
Ensures that the operating equipment and general supplies for the restaurant are maintained at the establish par stocks and initiates requisitions for additional supplies if necessary
Ensures that the service stations and the bar are properly equipped to service the guests
Ensures that he / she remains in close contact with the Band, one man Show, Belly Dancer, regarding all entertainment and technical equipment
Ensure that new team members undergo a complete department induction program in line with voco standards
Ensures tight control on all cigars, cigarettes and beverage stocks as per hotel standards
Maintains a written record of regular and VIP customer profiles, ensuring that their likes and dislikes are passed on to other concerned parties where necessary
Assures that all team members are familiar with the hotel’s fire and safety regulations and know how to act in case of emergency
Assure that all members within the team are correctly groomed according to voco standards
Performs are other duty as required by superior
Is fully aware of the licensing regulations and hotel procedures related to the bar and service of alcohol beverages and to conduct staff trainings accordingly
Has a full knowledge of the food and beverage served in the outlet and their preparation and presentation
Keeps the department book update
Achieves sets budget in F&B as agreed on
Is confident in answering the phone according to agreed standards, being fully aware of booking procedures, including parties and arrangements.
Ensures that all guests are welcomed, seated and thanked on departure
Delegates duties when necessary
Creates an environment, which promotes staff morale and encourages the employee ensuring maximum efficiency
Maintains a level of confidentiality
Organizes his/her own promotions and activities in order to maximize sales opportunities
Visits competitive outlets to assess the outlet in the market and to compile a report before
Maintains and updates database of clients to complete a marketing and promotion plan on an ongoing basis
Co-operate with the company to achieve compliance with FLS legislation
Not undertake any activity which compromises their personal FLS, or the FLS of others
Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department
SELF-MANAGEMENT
Comply with hotel rules and regulations and provisions contained in the employment handbook
Comply with company grooming standards at all times to portray a professional image of self and the hotel
Comply with time and attendance policies set by the hotel
Actively participate in training and development programs and maximize opportunities for self-development
Demonstrate understanding and awareness of all policies and procedures relating to health, hygiene and fire life safety
Familiarize yourself with emergency and evacuation procedures
Comply with the company’s corporate code of conduct
Familiarize self with the company values (Guests Love) and model desired behaviors (Winning Ways, Room to be Yourself) and ways of working (IHG Wheel)
Perform all tasks as directed by the manager in pursuit of the achievement of business goals
Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the line manager
What We need from you:
● Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
● 4+ years’ related experience, including management experience
● Must speak local language
● Must obtain certifications or permits as required by local governmental agencies.
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.