Job Information
Robert Half Help Desk/Desktop Support Analyst in Gloucester, Massachusetts
Description
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support across sites in Gloucester and Beverly, MA. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving user issues, supporting desktop and mobile environments, and serving as a dependable local IT resource. The role offers a mix of front-line troubleshooting, device support, and collaboration with broader technology teams when advanced escalation is needed.
Responsibilities:
• Deliver day-to-day technical assistance for end users, resolving hardware, software, and access issues in a timely manner.
• Act as the primary on-site IT contact for assigned locations while coordinating escalations with remote infrastructure and support teams when necessary.
• Troubleshoot Windows-based desktops, laptops, and mobile devices, including account access, application performance, and connectivity concerns.
• Manage and update service desk tickets with clear documentation, status changes, and resolution details to ensure strong support follow-through.
• Support user accounts and permissions within Active Directory, Entra ID, Azure Active Directory, Microsoft 365, and related enterprise systems.
• Assist with Citrix environment support, including workspace access and secure application connectivity for end users.
• Help maintain device deployments and endpoint configurations, including desktop operating systems and thin client platforms such as IGEL.
• Provide support for cloud-connected tools and printing solutions, helping users work effectively across office and remote settings.
Requirements
• Experience providing Tier 2 help desk or desktop support in a business environment.
• Experience troubleshooting Citrix environments.
• Working knowledge of Active Directory and Azure Active Directory/Entra for user administration and access support.
• Hands-on experience supporting Microsoft Windows 10 and general Microsoft desktop environments.
• Familiarity with Microsoft 365 and Office 365 applications, account setup, and basic issue resolution.
• Ability to diagnose and resolve common technical issues related to hardware, software, logins, and user connectivity.
• Experience working with ticketing systems and maintaining accurate service desk documentation.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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