Job Information
Infinite Customer Service Representative w/ the VA $17 Remote Phone Email Chat in United States,
464751BR
Auto req ID:
464751BR
Company:
Infinite
Job Code:
Health-Services health-services
Job Description:
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
This role requires at least 3 years of customer service or contact center experience.
This position is open to CONUS, AK, HI. California is a specifically excluded hiring location.
The position is fully remote.
Background check required.
Rotational shifts (Performance based 8 hours shift will be designated)
The pay for this role is $17 per hour.
This is a W2 position.
Multiple openings are available, with new hire onboardings expected throughout 2026!
Equipment is provided.
Customer Service Agent/Representative – Remote
Work Timing: 4 AM PST to 10:00 PM PST (Monday - Saturday) 8-hour Shift
Note: The first 2 weeks consist of a mandatory training period being held Monday through Friday from 9am EST to 5:30pm EST. Training is conducted via zoom and requires daily on-screen participation in your personal workspace with a strong internet connection. Attendance is mandatory for graduation. Participants MUST always remain on camera for the entirety of training period each day. Professional attire is always expected with no background distractions or interruptions.
Overview:
The Customer Service Agent/Representative (CSR) is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating primarily from phone, but also fax, email, chat and other communications channels. The CSR provides support on general inquiries from Veterans on the MDE process and Veteran facing portal and web pages. The efficient utilization of various software applications is an essential part of this role, including internal and external websites, telephone systems, CRM applications and other resources. The CSR will enter applicable supporting information into systems and web forms on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner.
Customer Service Agents may also provide other functions, such as examination scheduling, rescheduling, or information verification.
Key Tasks
Answer inbound telephone calls as well as customer inquiries in other channels (email, chat, SMS) as needed in a courteous, timely, and professional manner following established guidelines and policies
Make outbound calls as necessary based on business needs
Resolve or escalate customer inquires in a timely manner
Encourage use of electronic communication with customers
Accurately documents all customer interactions using Case Management or Customer Relationship Management (CRM) system
Follow SOPs and policies
Maintain a high degree of quality with each customer interaction as measured by internal quality monitoring forms and customer satisfaction surveys.
Follow-up established escalation process for customer inquiries requiring more investigation and/or a higher level of support
Use frequently asked questions (FAQs) and help look up and provide information to inquiries
Utilize departmental knowledge bases and training material to answer customer inquiries
Maintain up-to-date knowledge of policies and procedures as applicable
Adhere to published schedule according to attendance guidelines
May be required to work some weekends and holidays
Perform other duties as assigned
Position Title:
Customer Service Representative w/ the VA $17 Remote Phone Email Chat
Job Category:
Customer Service
Minimum Education Required:
High School/GED
City*:
United States
Additional Qualifications/Responsibilities:
Qualifications and Skills
Education: Degree preferred School diploma or GED required
Experience: 3 years customer service or contact center experience
Skills and Abilities
Be able to read and speak English clearly, professionally and fluently
Listening and human relations skills
Have the ability to organize simultaneous tasks for individual assignments and understand the process or workflow of each inquiry resolution
Typing and writing abilities To respond appropriately to changing situations
Ability to work as a team member
Pay Rate
$17 / Hr
Work Timing
4 AM PST to 10:00 PM PST (Monday - Saturday) 8-hour Shift
Rotational shifts
Yes
State*:
N/A