OneMain Financial Jobs

Salary Range: $20.00 To $24.60 Hourly

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Business Services team as:

Cash Management Associate

This opportunity may be perfect for you if you have experience in:

Providing excellent Customer Service

Strong Communication Skills and Microsoft Office Skills

Knowledge of Banking and Cash Management Services

Attention to detail

About this position:

The Cash Management Associate supports the Cash Management Officer in the daily banking and cash management needs of commercial and business customers by delivering exceptional customer service and timely solutions. This includes building and maintaining strong relationships with Relationship Managers and business clients, ensuring their unique banking needs are met with tailored solutions. This position ensures efficient resolution of client inquiries, provides guidance on cash management products, and serves as a key liaison between the department and other operational areas of the Bank to support seamless customer service delivery promptly and efficiently. This position is located at our headquarters in Glens Falls, NY.

Essential Functions

Serve as the primary point of contact for business customers, providing advanced technical, operational, and service support related to cash management and banking services

Partner with internal business units and external vendors to coordinate service implementation, enhancements, and special projects; proactively communicate updates related to services, rates, fees and system changes while resolving customer concerns

Prepare, maintain, and administer cash management documentation including service agreements, implementation materials, pipeline report, and activity tracking to support accurate onboarding and ongoing customer support

Facilitate the setup, implementation, and training of customers on cash management products and services, ensuring smooth onboarding experience, and effective utilization of solutions

Complete reporting, customer and internal resolution, and participate in Request for Proposal (RFP) responses and presentation under the guidance of the Cash Management Officer[BB1]

Strengthens and retains business relationships through efficient guidance, issue resolution, and proactive relationship support

Collaborate with the Director of Business Services and team members on departmental initiatives, process improvements, and special projects; provide cross-functional and back-up support as needed to ensure continuity of service

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

Education/Certifications:

Associate’s degree or equivalent professional experience preferred

3 years of experience in banking or related field preferred

Skills/Knowledge:

Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint), with the ability to create and prepare professional documents, operational reports, and effective presentations

Working knowledge of Banking and cash management products, services, and operational processes; prior Banking or financial services experience preferred

Demonstrated commitment to delivering exceptional customer service, with the ability to resolve issue effectively, build and maintain strong customer relationships, and recommend tailored solutions

Strong organizational and time management skills with the ability to manage multiple priorities, meet deadlines, and maintain a high level of accuracy and attention to detail

Ability to work independently with sound judgement while contributing positively to a collaborative, team-oriented environment

Effective verbal and written communication skills, with the ability to convey information clearly and professionally to customers, colleagues, and management

Demonstrated ability to quickly learn and apply new technologies, Banking systems, and processes, and adapt to evolving business and customer needs

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time

Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations

Ability to lift and/or move up to 15 pounds

Work is performed primarily in a professional office environment

Reasonable accommodation(s) will be provided as required by law to enable qualified individuals with disabilities to perform the essential functions of the job

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

Medical, Dental, and Vision Insurance and Flexible Spending Plan

Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership

Education and Tuition Reimbursement

Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The salary range for this position is $20.00 - $24.60 per hour commensurate with experience and education.

Additional compensation may be earned through the Company’s incentive programs, subject to individual and company performance.

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