Job Information
HOMETEAM PEST DEFENSE INC Seasonal Customer Service Representative in Georgetown, Texas
As a
HomeTeamCustomer Service Representative, you can expect to:
- This position is seasonal and is needed May 1st through August 15th.
- Provide positive customer experiences that significantly affect the customers likelihood to continue to use and buy additional service from HomeTeam Pest Defense
- The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense
- Provide information to prospects and initiate new service
- Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
- Resolving customer problems with invoices and billing questions
- Conduct telephone conversations with customers about issues surrounding their service in a professional manner
- Enter service-related notes in system software
- Provide general marketing information to prospects and customers as requested
- Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
- Maintain customer files on computer and in filing system
- Validate technician paperwork for completeness and accuracy
- File Technician paperwork in customer files
- Update notes in system with technician and other employee customer information
- Escalate appropriate inquiries or problems to managers
- Collect and reconcile payments received by technicians