Job Information
McDonald's Crew Team Member in GEORGE WEST, Texas
Crew Team Member Job Description
Position Summary
McDonald’s and its independent franchisees are committed to providing training, education, and career growth opportunities to support employees at every stage of their journey. This position provides a general overview of the Acosta Crew Team Member role. Duties may vary based on business needs.
At McDonald's, a Crew Team Member role is more than just a job — it’s an opportunity to gain valuable skills, grow, and be part of a team that delivers great customer experiences.
Learn more about the role here:
https://www.youtube.com/watch?v=DiaN61vWY3A&feature=youtu.be
Benefits
Along with competitive pay, an Acosta Crew Team Member is eligible for incredible benefits, including:
Up to 40 hours of paid vacation per year
Health Insurance Options
Free Meal
Free Uniforms
Career Advancement Opportunities
Education through Archways to Opportunity, including opportunities to earn a High School degree and college tuition assistance
Service Awards
Employee Appreciation Day
Employee of the Month
Birthday Recognition
Premium Pay for late night
VOICE, Crew Referral bonus potential
Pay Increases every 6 months
15% discount for family members
Key Responsibilities
- Customer Service & Hospitality
Greet every customer with a smile and a positive attitude; ask if the customer will be using McDonald’s App, and use customer names when applicable
Thank each customer and ensure a welcoming experience
Assist customers with ordering, suggestive selling, and provide accurate service
Respond quickly and professionally to customer needs and concerns
Maintain strong customer awareness at all times
Work with demanding customers.
Deliver service aligned with company hospitality standards (VOICE goals and customer satisfaction)
- Teamwork & Work Environment
Must interact and work collaboratively with crew and managers to meet daily operational goals
Maintain respectful, friendly, and professional communication with all team members
Contribute to a positive, team-oriented work environment
Follow all directions from management promptly and effectively
Ability to prioritize and multi-task
Maintain a safe, respectful, and violence-free workplace by adhering to all company policies regarding workplace conduct
- Dependability & Attendance
Arrive to work on time and ready to work as scheduled
Maintain consistent attendance and reliability
Follow proper call-in procedures when necessary
- Appearance & Professional Standards
Wear full, clean, and pressed uniform at all times
Ensure proper grooming and personal hygiene
Must maintain a neat, clean, and professional appearance in accordance with company standards
Wear required items at all times: uniform shirt, black pants (not jeans), name tag, hat, apron, and company-approved slip-resistant shoes
- Job Performance & Operations
Prepare and serve McDonald’s food products according to company standards
Follow all procedures for cooking, cashiering, food preparation, and cleaning
Demonstrate urgency, energy, and efficiency during all shifts
Follow all company policies, including cash handling and safety procedures
Maintain a clean, organized, and safe work environment
React quickly and efficiently to customer needs and operational demands
- Quality, Safety & Profitability
Follow food safety and quality standards using approved systems (timers, production tools)
Prepare products accurately with correct portions and ingredients
Minimize waste and follow proper food handling procedures
Use proper portion control for condiments and ingredients
Maintain clean and hazard-free work areas at all times
Operate all equipment safely and in accordance with company procedures and intended use
- Training & Development
Complete all required training modules and apply knowledge on the job
Support restaurant goals, including achieving customer satisfaction and performance metrics
Continuously seek feedback and improvement opportunities
- Qualifications and Physical Requirements
Must be 16 years of age or older
Positive attitude and strong willingness to learn
Ability to work in a fast-paced, team-oriented environment
Strong communication and customer service skills
Ability to stand for extended periods of time
Ability to lift and carry up to 20 pounds
Requires walking, bending, and performing repetitive tasks
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
Work Schedule
Flexible scheduling is available based on business needs, including days, evenings, weekends, and holidays.
Breakfast, lunch, and dinner shifts
Late nights, Overnights, and weekends
Part-time and full-time opportunities
Requsition ID: PDXMC699F9999-7D71-4A95-9769-43CCFCD35BB7_82440
McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting.supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.
McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.
McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.comsupportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.