Job Information
Honeywell Technical Support Engineer in Gdańsk, Poland
Overview:
As a Technical Support Engineer, you will be responsible for delivering technical support for access and video products of LenelS2 to the Value Added Resellers (authorized partners) and End-Customers of our area of coverage in Europe, Middle-East and Africa.
As a team-player you work together with your colleagues to optimize security solutions to our customers and you accelerate/anticipate on problem solving.
Job Responsibilities:
The assignment involves telephone, dial-in and email support of Lenel products (Access Control, Video Surveillance – Linux based).
Manage and prioritize requests.
On time resolution of complaints.
Provide expertise on complex application issues.
Work with a centralized Call Management database on a daily basis.
Site & customer technical visits for product related activities.
Cross-functional responsibility to resolve technical issues (software and hardware) with our R&D departments, PM teams.
Build up a Knowledge Base of known applications and bug issues.
Ensure a good and professional communication flow with Carrier Technical teams over the phone and via e-mail
Qualifications / Requirements
Engineering degree Bac+4 or equivalent
Fluent English mandatory
Experience in support or technical consultancy function.
Professional experience of IP network.
Preferably, a relevant experience in the Electronic Security sector.
A solid knowledge of databases and Linux operating systems.
Analytical mind. The ability to solve complex problems, based on a logical and inquisitive nature.
Strong capacity to work in a team and to handle situations with Customers that could be potentially tensed.
Weekend support (once a month full weekend)
Desired characteristic
A high degree of initiative and willingness to take ownership of issues.
Ability to learn and develop continuously as new products introduced.
Ability to work with competing demands in a small multi-discipline team.
Good documentation and communication skills.
Our offer includes:
Working with a highly talented development team
Friendly working atmosphere
Flexible working hours
Competitive salary
The ability to advance within Honeywell
Private medical care
Pension plan with life insurance
Participation in sport activities
This position may require occasional international travel (up to 5%); typically, individual trips of short duration (1-5 days).
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.