Job Information
Honeywell Technical Support Engineer in Gdańsk, Poland
Overview:
As a Technical Support Engineer, you will be responsible for delivering technical support for access and video products of LenelS2 to the Value Added Resellers (authorized partners) and End-Customers of our area of coverage in Europe, Middle-East and Africa.
As a team-player you work together with your colleagues to optimize security solutions to our customers and you accelerate/anticipate on problem solving.
Job Responsibilities:
The assignment involves telephone, dial-in and email support of Lenel products (Access Control, Video Surveillance – Linux based).
Manage and prioritize requests.
On time resolution of complaints.
Provide expertise on complex application issues.
Work with a centralized Call Management database on a daily basis.
Site & customer technical visits for product related activities.
Cross-functional responsibility to resolve technical issues (software and hardware) with our R&D departments, PM teams.
Build up a Knowledge Base of known applications and bug issues.
Ensure a good and professional communication flow with Carrier Technical teams over the phone and via e-mail Qualifications / Requirements
Engineering degree or work experience equivalent
Fluent English mandatory
Experience in support or technical consultancy function.
Professional experience of TCP / IP network.
Preferably, a relevant experience in the Electronic Security sector.
Knowledge of databases and Linux operating systems.
Analytical mind. The ability to solve complex problems, based on a logical and inquisitive nature.
Strong capacity to work in a team and to handle situations with Customers that could be potentially tensed.
Weekend support (once a month full weekend) Desired characteristic
A high degree of initiative and willingness to take ownership of issues.
Ability to learn and develop continuously as new products introduced.
Ability to work with competing demands in a small multi-discipline team.
Good documentation and communication skills. Our offer includes:
State-of-the-art office with parking, chill-out areas, bicycle stands, showers and probably the best coffee in town
Fruits bowls and sports activities to support your health and well-being
30 minutes’ daily paid break - and flexible working hours
3 + 2 hybrid work arrangements to support your work-life balance
Competitive Salary regularly increased based on your performance
Attractive benefits (medical insurance, life insurance, Multisport Card)
Generali Insurance (Accident Insurance)
Referrals bonuses for all open jobs and recognition programs
Comprehensive induction, ongoing training and development to set you up for success
In-house and external learning platforms supporting development opportunities
Work experience opportunities to help you grow your career with us
Global employee networks to help you connect and grow
Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
Access Integrity line - Any workplace issues or violations that need to be raised in good faith can be communicated in a safe, private and confidential environment
Frequent Employee Engagement activities supporting inclusive and diverse work environment
Contribution to social benefits like Christmas and holiday benefits, engagement events from the company social fundWe are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future! #TheFutureIsWhatWeMakeIt#LiHybrid
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.