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This position will be a member of the Global Unified Communication and Collaboration Service (UCC) responsible for professional and technical work related to the operation and support of the UCC Service and related components. The incumbent will work in partnership with the IT Infrastructure Service Organization.

This is an advanced service supporting role primarily responsible for the transitional and operational tasks and duties which support the UCC service implementations. UCC services could include but are not limited to Unified Messaging, Collaboration, File Services, Telephony, Conferencing and Streaming, etc. The incumbent participates in requirements definition, research, and analysis in partnership with internal business customers to architect an optimal service solution. The incumbent will communicate issues, resolutions, and best practices to team members.

What You'll Do

• Service Operation Processes: You will manage and support Incident Management, Problem Management, Event Management, Request Fulfillment, Access Management, and Operations Management processes.

• Service Transition Processes: You will support Knowledge Management, Change Management, Asset & Configuration Management, Release & Deployment, Transition Planning & Support, Service Validation & Testing, and Evaluation processes.

• You will be responsible for one or more low-complexity or low-criticality services or technologies.

• You will work with global, regional, and local IT teams, providing intermediate to advanced consultation for the services you support.

• You will leverage data to identify, justify, recommend, and implement system improvements using new or existing technologies.

• You will interact with internal customers in evaluating, testing, and implementing IT business solutions. This may include delivering presentations on applying IT, recommending implementation strategies, and assisting in costing exercises.

• You will plan, document, implement, and troubleshoot software, systems, and/or databases. You may also perform intermediate to advanced configurations or system modifications.

• You will evaluate business and functional requirements, recommend solutions, support project planning, and identify training needs.

• You will troubleshoot intermediate to advanced issues reported by internal customers, systems, or team members, and escalate when necessary.

• You will document and map workflows and processes using current technologies.

• You will manage small to medium projects within your area of specialization and across functional teams, providing technical leadership when needed.

• You will lead intermediate to advanced problem resolution and documentation, often dealing with complex and ambiguous issues across functional areas.

• You will participate in an emergency on-call rotation, including after-hours and weekend support.

• You may perform activities related to Service Delivery Management (SDM) or Technical Delivery Management (TDM) for one or more services. This includes owning service delivery, ensuring operational performance, maintaining standards, managing configurations and versioning, supporting roadmap planning, and contributing to Problem Management.

What We’re Looking For

• You have a Bachelor’s degree in Management Information Systems, Computer Science, Engineering, Technology, Business Administration, or a related discipline.

• You must have at least 6-8 years of experience working with SharePoint Infrastructure and PowerShell.

• You are proficient in writing SQL queries using LINQ or similar methods.

• You have experience with JavaScript (preferred but not required)..

• You have basic knowledge of the Microsoft Office product suite.

• You have an understanding of the supported business process area and demonstrate continued growth in understanding company culture and business practices.

• You are able to work under broad supervision and interact regularly with user representatives.

• You are able to build strong customer relationships through the delivery of stable, working solutions and effective follow-up.

• You have strong organizational, communication, and time management skills.

• You are able to complete assignments on time and with minimal errors.

• You are amenable to report onsite 2x a week in BGC, Taguig City.

• You are willing to work on a mid-shift schedule.

#LI-MC

#LI-Hybrid

Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com .

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

At Goodyear, we make life's connections easier every day.

People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet.

Come discover the opportunities ahead with Team Goodyear.

Working at Goodyear (http://jobs.goodyear.com/default/go/Corporate-&-Professional/3944800/)

A true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process.

Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at 330.796.4500.

When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation.

Click here for more information about Equal Opportunity laws and here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) for related information.

Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to.

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Click here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) for more information about Equal Opportunity laws and here (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf) for related information.

See Goodyear's EEO & Affirmative Action Policy Affirmation here (https://corporate.goodyear.com/content/dam/goodyear-corp/documents/policies/eeo-and-aa-affirmation/Goodyear-EEO-and-AA-Policy-Affirmation.pdf) .

Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. See posters below for details.

E-Verify Participation Poster (English and Spanish) (https://E-Verify%20Participation%20Poster%20English%20and%20Spanish)

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