Job Information
The Goodyear Tire & Rubber Company Team Lead - Master Data in GBS Heredia Office, Costa Rica
The Team Lead – Master Data will serve as the subject matter expert for customer master data processes, ensuring accurate, timely, and compliant data maintenance across systems. You will be responsible to coordinate day‑to‑day operations, supports analysts, and plays a key role in translating master data strategy into consistent execution. The position partners closely with cross‑functional teams and supports continuous improvement, data quality, and process effectiveness within the master data function.
Why This Role Matters
Ensures accurate, compliant customer setup and billing: Owns customer and account maintenance in SAP, manages approvals for changes, and maintains a controlled document repository—directly enabling accurate billing and downstream collections, and supporting SOX audit requirements.
Drives operational excellence and daily execution: A typical day balances hands-on transactional work, responding to audit requests, and collaborating with internal and external stakeholders, while continuously identifying and implementing process improvements to increase efficiency and accuracy.
Builds team capability and cross-functional trust: Trains and coaches new hires, communicates clearly with partners and customers, and serves as a reliable subject-matter resource—strengthening team performance and operational continuity.
Supports long-term business and talent growth: Thrives through strong attention to detail, time management, and a continuous improvement mindset; offers a clear career path into lateral growth or people management while aligning closely with GY’s objective of operational accuracy and financial integrity.
What you'll do
Daily Operations & Workload Coordination:
Coordinate daily master data activities and prioritize workload across analysts.
Monitor throughput, service levels, and data quality to ensure business needs are met.
Act as points of escalation for complex customer setup and change requests.
Customer Master Data Expertise:
Serve as the SME for customer master data processes within SAP.
Review and approve complex customer setups, changes, extensions, and data cleansing activities.
Ensure adherence to data standards, governance policies, and internal controls.
Cross‑Functional Support & Execution:
Partner with Billing, Corrections, Credit/Collections, Sales, and IT to resolve data‑related issues.
Identify process gaps, recurring issues, and improvement opportunities.
Support implementation of enhancements, standard work, and documentation updates.
Support & Guidance for Analysts:
Support training and onboarding of new team members.
Provide coaching, feedback, and best practice guidance to analysts.
Serve as liaison between the Manager and the team, translating strategy into execution
What We’re Looking For
Bachelor's Degree in Accounting, Finance or other business related field.
Experience with customer collections / accounts receivable.
4+ years of progressively responsible experience in accounts receivable, credit, or customer collections, including management of complex or high value accounts.
Demonstrated experience resolving escalated issues, such as disputes, pricing discrepancies, and contractual billing problems.
Experience mentoring or guiding junior analysts, sharing best practices, or reviewing work for quality and accuracy.
Proven ability to collaborate cross functionally (e.g., Sales, Credit, Billing, Legal) to address systemic AR challenges.
Strong communication skills with the ability to manage escalations and address complex customer issues.
Advanced Excel proficiency and strong command of Microsoft Office tools.
Strong analytical and problem-solving skills, including root cause identification.
Ability to guide junior analysts and support process improvements.
Experience with SAP is desired
Experience with Salesforce is desired.
#LI-RB3
Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com .
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
At Goodyear, we make life's connections easier every day.
People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet.
Come discover the opportunities ahead with Team Goodyear.
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