Job Information
The Goodyear Tire & Rubber Company Continuous Improvement Analyst in GBS Heredia Office, Costa Rica
As a Continuous Improvement Analyst, you will be pivotal in developing and delivering automated process solutions that drive efficiency and measurable process gains across the business. In this role, you support Process Owners by identifying automation opportunities, assessing business requirements, and validating functions suited for automation. You also serve as a key liaison to the RPA development team, translating process insights into actionable automation concepts that enable accurate and sustainable solutions. Additionally, you help maintain and enhance existing automated processes by executing structured change management activities to ensure compliance, quality standards, and long-term effectiveness.
What You’ll Do
Evaluate and scope automation opportunities by assessing feasibility, estimating development effort, and identifying technical or infrastructure requirements while prioritizing processes suited for automation.
Serve as a central process and testing partner by supporting solution testing and implementation, coordinating with developers and SMEs, designing efficient workflows, and documenting test cases while guiding teams through UAT and rollout.
Ensure quality, compliance, and accuracy by documenting business processes, performing peer reviews of RPA workflows, and assessing risks, assumptions, and dependencies to maintain secure, well-structured, and maintainable automation solutions.
What We’re Looking For
Requires a bachelor’s degree in business or a related field, with strong knowledge of process design, continuous improvement, and robotic process automation, plus 2–3 years of experience in roles such as Business Analyst or Process Analyst.
Brings hands-on expertise in RPA development, including designing and building workflows, monitoring production processes, and programming on Windows platforms, with preferred skills in VBA/Excel macros, Power Automate, SharePoint, and other digital tools.
Preferred qualifications include experience in process mapping and Agile methodologies, along with Lean Six Sigma certification and continuous improvement experience.
What Will Set You Apart
Communicates complex information clearly, with strong written and verbal skills, the ability to present technical topics to non-technical audiences, and effective collaboration across cross‑functional teams including SMEs, process owners, and RPA developers.
Demonstrates strong analytical and business understanding, including the ability to interpret workflow diagrams, translate them into automation concepts, gather requirements, and apply business process re‑engineering principles.
Brings technical capability and disciplined development practices, with experience testing and developing software on Windows platforms and familiarity with automation tools like UiPath or Blue Prism (preferred), with full RPA training available for those without prior experience.
Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com .
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
At Goodyear, we make life's connections easier every day.
People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet.
Come discover the opportunities ahead with Team Goodyear.
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