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Under the supervision of the Director of Otsego County Housing, Veterans Affairs, Grants and Special Programs the Housing/Veterans Service Officer Clerk position provides support to the office by typing forms, reports, correspondence and other materials, entering data to the computer, maintaining filing systems, and performing related functions.  Assists with processing and managing client documentation, files and receipts mortgage payments for the programs and grants administered by the department.  Prepares year-end reports and forms related to IRS reporting. Will assist by providing information for Otsego County Veterans and their dependents in obtaining Veteran Affairs benefits and through federal, state and local agencies. Prepare and submit claims, appeals and benefits per federal and state statues on behalf of Veterans and their dependents to the Department of Veteran Affairs (VA) and various Veteran organizations. Travels and attend required housing and Veteran conferences, meetings and outreach services. 

Duties

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties, which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Assist the Director of Housing, Veterans Affairs, Grants and Special Programs in verifying and managing client documentation by verifying information supplied by the applicant. Receipt and process client applications and documentation for housing grant.  Prepare and close mortgage documents with homeowners.  Manage all housing files to ensure property taxes, homeowners insurance and mortgage payments are current and checks ownership status. Perform clerical support to the Director of Housing, Veterans Affairs, Grants and Special Programs by screening telephone calls, typing correspondence, forms and reports, entering data to a computer, filing, copying, and providing ongoing customer service. Receipt mortgage payments, prepare and submit weekly transmittal and deposit. Prepare and submit default notices to homeowners.  Report and manage delinquencies to credit bureau, Administrator of Grants and Special Programs and committee. Prepare year-end reports and forms related to IRS forms annually. Verify contractor applications and references and prepares and submits regret notices to high bidders. Perform a number of administrative duties pertaining to the veterans' program. Completes affidavit and documents for eligible veterans for property tax exemptions. Completes documents for county and federal burial for deceased veterans' families. Assist veterans in completing Veterans Affairs (VA) healthcare enrollment forms, obtain DD214 military discharge, service medical records and medals. Assist in ordering VA furnished headstones, grave markers, and flags. Interview veterans and/or their dependents to determine eligibility for benefits and services in the office and on-site event locations in Otsego County. Ability to lift and transfer office equipment and setup at various event locations each month.  Assist veterans and/or their dependents in completing and filing VA application claims for non-service connected pension, service connected compensation, death pension, dependency and indemnity compensation, medical care, loans, death benefits, insurance, education benefits and all related VA benefits.  May assist in Department of Defense claims, survivor benefits and referrals.  Create and maintain various word and excel spreadsheets and collect data for reporting purposes. Check all pending Veterans and surviving spouse claims daily through the VA access systems. Assist the Director with client r