Job Information
Starbucks senior operations manager in Gaston, South Carolina
Now Brewing – senior operations manager! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only
celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
The Starbucks experience starts in our Roasting Plants where we have a dedicated team of professional roasters and supporting process teams including planning, warehouse management, packaging, roasting, maintenance, engineering and logistics.
As a senior operations manager, you will:
Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together:
Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
Prepares the manufacturing team to execute strategic company objectives. Leads initiative to ensure business growth and meet or exceed customer expectations through continuous improvement of manufacturing operations.
Provides leadership and support for managers, supervisors and partners to continuously improve productivity, communications and morale. Works as a team member with other managers in the plant and Starbucks to ensure consistency of operations and alignment with company goals and strategies.
Supports the implementation of company programs to ensure the success of the Company.
Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results:
Develops and executes strategic operational processes, policies, procedures and measurements to achieve financial and service goals within manufacturing operations.
Develops capital plan and operating budget to meet company and plant objectives. Works with implementation teams to ensure smooth, safe and timely implementation of new capital investments.
Operates within established budget to control expenses, meet cost objectives and meet service requirements. Monitors and controls labor and supply costs. Advises management of situations creating budget variances.
Plans and manages business unit and department processes and practices to ensure that programs are aligned with company business goals and objectives.
Prepares, communicates and educates client groups and team on changes in policies and practices within the organization.
Business Requirements - Providing functional expertise and executing functional responsibilities:
Adheres to established manufacturing and distribution processes and identifies continuous improvement opportunities to maintain inventory integrity.
Apprises management of team progress toward departmental goals. Ensures effective and timely communication of company, plant and departmental information to managers, peers and own work team, including supervisors, leads and partners.
Ensures compliance with Hazard Analysis and Critical Control Point (HACCP) and with American Institute of Baking and Starbucks quality standards.
Ensures workplace safety and addresses safety issues promptly and completely.
Identifies and implements cost-savings measures that maintain quality and meet or exceed plant and company targets.
Maintains and improves customer service levels for all business units served. Ensures clear communications among business units and understanding of new and changing business requirements.
Manages established budget and provides periodic budget reports to management. Monitors and controls expenses, equipment needs, partner and temporary staffing levels, overtime and throughput to attain annual budget improvement.
Manages manufacturing schedule to support improved productivity and reliability. Ensures manufacturing team meets or exceeds budget targets for limiting scrap and not-in-specification production.
Supports all established plant and departmental goals and objectives. Develops and maintains programs and procedures that contribute to the success of the department and the Company.
Responsible for the management and/or implementation of food safety, legality and quality programs.
Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams:
Challenges and inspires partners to achieve business results.
Conducts and ensures the completion of performance reviews.
Encourages partner involvement on cross-functional teams and elicits feedback. Supports team members' suggestions to improve costs, quality, efficiency and service.
Ensures partners adhere to legal and operational compliance requirements.
Oversees training and development of partners directly and indirectly managed and makes effective staffing decisions.
Provides coaching, direction and leadership support to team members in order to achieve partner, business and customer results.
We’d love to hear from people with:
Manufacturing or related functions (8 years)
Developing and leading quality, customer service and cost improvement programs in a field or company environment (5 years)
Management (5 years)
Managing budgets (5 years)
Working in a major food service or food company distribution center (5 years)
Team-building skills
Ability to communicate clearly and concisely, both orally and in writing
Ability to build an organization to support growth
Ability to form and develop effective leadership teams
Ability to recommend and implement solutions
Analytical skills
Problem-solving skills
Ability to build relationships
Strong leadership skills, with the ability to coach and mentor others
Familiarity with American Institute of Baking (AIB), Good Manufacturing Practices (GMP), and Hazard Analysis and Critical Control Points (HACCP) standards
Familiarity with food safety regulatory requirements and global standards including Preventive Controls for Human Food (21 CFR 117) and the Global Food Safety Initiative (GFSI). Experience with BRC or SQF certification schemes.
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Join us and inspire with every cup. Apply today!
Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.