OneMain Financial Jobs

Job Duties in Order of Importance: Assists the public through agency processes: receives inquiries in person, by phone, mail or electronically; performs screening interviews to determine need(s); performs research in multiple computer programs to direct customer, answer questions, or resolve problems; provides information & assistance regarding agency policies, procedures & resources, program eligibility & benefit status; mails or provides documentation & forms (e.g. verifications of income & eligibility, application forms & appointment letter, referrals); renders assistance as necessary to complete forms; makes referrals to other work units, agencies & community resources, enters data or information regarding activities into appropriate computer program (e.g.: OB,etc.). Screens applicants for supportive services related programs (e.g.: PRC, etc.): performs screening interviews with customer todetermine needs, household composition, income & resources; completes appropriate data entry, printing screens & gathering paperwork necessary for application processing; schedules interview appointment or refers to appropriate case management staff for eligibility determination, follows established process for filing paperwork & applications. Determines eligibility for one-time assistance programs (including but not limited to PRC). Arranges and provides travel to scheduled appointments, etc. (including but not limited to NET or ERT). Schedules and maintains calendar for appointments, hearings, meetings, conferences and interviews as directed. Performs routine clerical duties as needed (e.g.: keyboarding of correspondence, sorting cases, case materials or mail; distribution of files, material or mail; typing envelopes & mailing correspondence, making photocopies). Backup to daily document delivery from agency to agency as well as pick up and delivery of documents, etc back to our agency as needed. Monitors the NET mailbox for transportation requests form NET vendors and responds appropriately. Processes supportive services invoices which includes verifications, billing requests, etc. Oversee routine maintenance on all agency vehicles. This could include scheduling repairs, filling vehicles with gas, etc. Identifies & collects records as instructed for review (e.g.: Quality Assurance): gathers, collates & enters data into computer program, creates & distributes reports.   Attends staff meetings, training & conferences as assigned. Receives, verifies and posts information into various system(s) (e.g.: OB, PRC Reporting Tool, etc.). Note: Screening interview for this position is defined as a brief question and answer session, typically conducted in a relatively informal manner. Other duties as assigned by Supervisor and/or Director.

Knowledge of: human relations, office practices & procedures, agency policies & procedures, government structure & process, law (re: confidentiality & public records, etc).; Skills in: typing, proficient use of personal computer programs (e.g.: WORD, Excel, etc.), proficiency in State network programs (e.g.: Outlook, OB, EDMS, etc.); Ability to: define problems, collect data, establish facts & draw valid conclusions, recognize unusual or threatening conditions & take appropriate action, carry out detailed but basic written or oral instructions, deal with problems involving several variables in familiar context, define pr