Job Information
Gallia County Eligibility Referral Supervisor 1 in Gallipolis, Ohio
Job Duties in Order of Importance
Under general supervision, assists in the planning, implementation, and administration of Public Assistance Programs (e.g., TANF Cash, SNAP, Medicaid and PRC), developing routine procedures as needed to ensure efficiency & effectiveness of work flow to provide services to the public within the parameters established under State, Federal & local laws, rules & regulations. Develops, maintains & provides reports regarding staff performance & provision of services on regular basis as defined by supervisor. Provides direct supervision of personnel to ensure that policies & procedures are carried out in accordance with State, Federal & local rules & regulations (e.g.: observes, analyzes & plans work, monitors work flow & assigns duties, schedules staff to effectively cover work needs, conducts staff meetings, instructs, schedules for training &/or trains staff in established procedures, develops training (e.g.: creates training program & materials for transfer of learning of subject, administers testing method to ensure comprehension, notes success & failure of trainees & addresses appropriately), maintains records of staff performance & observed work behaviors, utilizes records to evaluate employee performance to ensure evaluation is timely per applicable rules, accurately reflects documented performance & behavior, promotes communication, mentoring & development of staff; recommends & administers discipline (e.g.: verbal, written, suspension, dismissal) to affect positive change when appropriate following established disciplinary procedures, provides adjustments & solutions to grievances at the supervisory level in accordance with the Personnel Policy Manual (PPM) and Collective Bargaining Agreement (CBA), recommends & administers rewards to recognize positive staff performance, receives reports of & investigates accidents/injuries, ensures proper notification occurs & forms are completed per policy, recommends approval or denial of leave requests, keeps Director and or designee properly informed of employee concerns & needs). Participates in Interview Teams as assigned (reviews resume(s), when requested, providing input in interview selections, provides input on interview questions, interviews applicants, participates in discussion & makes recommendation for hire, transfer, promotion & assignment). Provides input as requested or assigned regarding staffing needs relative to layoffs, job abolishment & recall). Testify at hearings & in court as subpoenaed or assigned. Develops & maintains lines of communication between the agency & the public Works with other agency departments, county agencies, service organizations & businesses to interpret programs & policies, promote public awareness, plan services, share resources & long-range goal planning by attending community meetings & serving on advisory committees as assigned. Attends conferences, meetings & training sessions as assigned & conducts meetings & training sessions & makes presentations to learn, impart information & assist in the identification of needs & provision of community service needs. Interviews dissatisfied customers in person, by phone or other method to attempt to resolve problems, explain programs & processes & answers customer complaints. Answers inquiries from the general public & other providers as allowed by law or rule. Handles confidential caseloads.[All other duties as assigned by Director and/or designee]{times="" new="" roman",="" times,="" serif;="" font-size:="" 10pt"=""}
Knowledge of: supervision, grant management, budgeting, human