Job Information
Altium Enterprise Field Application Engineer in Frisco, Texas
⚡️ Why Altium?
Altium is transforming the way electronics are designed and built. From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.
Constant innovation has created a transformative technology, unique in its space
More than 30,000 companies and 100,000 electronics engineers worldwide use Altium
We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry
The Enterprise Field Applications Engineer (FAE) is a highly skilled individual with a combination of deep technical ECAD expertise along with excellent communication skills who plays an indispensable part in bridging the gap between the Altium Enterprise sales team, Enterprise customers, and the Enterprise Implementation team. The ideal candidate will have a strong background in ECAD presales activities including working directly with Enterprise Account Managers to qualify opportunities, demonstrating product functionality in the context of our overall solution, and developing customer success and deployment plans in support of Enterprise post-sale activity. The Enterprise FAE ensures that there is a full technical understanding of the ‘as-is’ customer environment and can discuss and demonstrate the value of Altium’s Enterprise solutions in the context of their specific ‘to-be’ requirements. This role includes the ability to demonstrate effectiveness in understanding both internal and external stakeholder requirements, define strong technical strategies in the context of the customers business goals and provide clear communication regarding the value of Altium solutions based on customer-specific technical requirements.
This position is located in Frisco, TX or La Jolla, CA offices and is on-site five days a week.
Key Competencies
Strong knowledge of the EDA industry, its products and competitive landscape
Proficiency with Altium design and data management tools preferred
Ability to understand and clearly communicate Altium’s Enterprise goals and objectives
Ability to think strategically and define how our proposed ECAD Data Management solution will help Altium and the customer achieve mutual success.
Possess ability to be empathetic, understand specific customer requirements, how they think, understand what their goals are, why an ECAD Data Management solution is important to their business, and develop a proposed plan to address their specific needs
Be proactive and leverage ECAD-specific technical expertise, project management and communication skills to work effectively with sales, deployment and extended technical and cross-functional teams
Position Requirements:
Work closely with Enterprise Account Managers and Enterprise Implementation Managers to understand customer requirements and define technical solutions to support the strategy
Conduct Discovery calls to understand current customer environment, business goals, technical challenges and Conduct product demonstrations, presentations and technical training sessions for customers
Manage the technical strategy, ensuring the customer’s requirements and expectations are properly setServe as the primary technical point-of-contact for customers and assist them with product requirement definition, integration and specific adoption issues during presales stage
Build excellent customer relationships and provide technical influence to help them to adopt recommended best practices
Work with the Deployment team to help handle escalations of deployment and customer productivity blocking issues by coordinating related activities with Sales, R&D, and Customer Success (Tech Support)
Collaborate with R&D/engineering teams to identify and resolve product/performance issues
Participate in product development review meetings and represent voice of the customer
Become a trusted technical advisor by proactively staying up-to-date on industry trends, competitive products and positioning
Use in-depth knowledge of client, industry, business processes, and deep knowledge of the product and technical expertise to drive and increase adoption and usage of Altium Enterprise solutions
Ability to create technical presentations and demonstrations to target individual customers on an as needed basis
Travel to customer sites as needed to better understand requirements and/or provide onsite technical support
Qualifications
Bachelors Degree in Electrical Engineering, Mechanical Engineering, or equivalent degree and experience
At least 5 years of experience in ECAD presales Enterprise engagements, customer success, account management, and/or a client-facing role in EDA
Experience with ECAD tools* including schematic and PCB design, project data management, library/component management, PLM integration, MCAD Collaboration, process definition and management, workflows and signal integrity analysis (*Altium tools preferred)
Ability to engage customers at business level to drive alignment, and execution of ECAD strategy
Ability to be highly effective in a team and matrix management organization
Excellent written and verbal communication skills
Ability to travel 25%
The salary range for this role is {$150,000-$170,000}. Actual compensation packages within this range are based on a wide array of factors unique to each candidate and role requirements, including but not limited to skill set, years and depth of experience, certifications, and specific location .
US Benefits
? Healthcare coverage
? Prescription drug, vision, and dental plans
? HSA and FSA accounts
❤️ Life and AD&D insurance; disability coverage where applicable
? Retirement 401(k) Plan Option with Altium match
? Calm App and Employee Assistance Program
? Paid holidays plus a “Choice Day” off per quarter
✈️ Paid time-off on arising schedule upon key milestones
? Sick time for Dr. appointments or family health needs
? Family medical, maternity, paternity, and military leave
? Flexible working arrangements available based on role and location
? Home internet allowance
? Free lunch, snacks and drinks every day in office
? Free parking
? Also, we would like you to know
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
? Learn more about why a career at Altium is an opportunity like no other: https://www.youtube.com/watch?v=cAYCOLpPLPE
✈️ Altium Benefits : https://careers.altium.com/#s-benefits
? Are you already an Altium employee? Please apply directly through our internal Greenhouse job board. (https://www.greenhouse.com/) If you have questions, please contact HR.