Job Information
R.K. Steel, Inc. IT Support Specialist in Fredonia, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13496404
Position Summary:\ We are seeking an IT Support Specialist to join R.K. Steel, Inc. at our Fredonia, KS location. This role supports internal operations by maintaining hardware, software, and network systems, troubleshooting user issues, and assisting with technology deployment across departments.\ Key Responsibilities:
Provide hands-on support for desktops, laptops, iPads, printers, and other hardware.
Troubleshoot software issues across business-critical applications.
Assist with user account setup and access permissions across systems.
Monitor and maintain network connectivity, Wi-Fi stability, and basic server health.
Support device provisioning, including iPads and laptops, and mobile device management.
Provide technical support for computerized CNC equipment, including software updates,\ connectivity troubleshooting, and coordination with machine vendors.
Coordinate with external vendors for escalated support, software renewals, and warranty claims.
Document IT procedures, troubleshooting steps, and system configurations for internal reference.
Assist with cybersecurity protocols, including phishing response and endpoint monitoring.
Collaborate with other departments to improve tech workflows and ensure smooth system\ adoption.
Anticipate and plan company-wide IT-related projects based on operational needs.\ Skills & Qualifications:
Experience: Prior experience in IT support, help desk, or systems administration preferred.
Technical Proficiency: Familiarity with Microsoft 365 apps, Windows OS, PC/server hardware,\ and basic networking.
Troubleshooting: Strong diagnostic skills with a methodical approach to resolving technical\ issues.
Versatility: Comfortable wearing multiple hats in a small business setting, with a proactive\ approach to solving cross-functional challenges.
Documentation: Ability to create clear, user-friendly guides and maintain organized records.
Communication: Professional and approachable demeanor with strong verbal and written skills.
Collaboration: Comfortable working across departments and supporting local and remote users.
Security Awareness: Understanding of basic cybersecurity practices and incident response.
Adaptability: Willingness to learn new systems and pivot as technology evolves.
EUiciency Mindset: Ability to identify tech improvements that save time, money, and reduce risk.\ Compensation & Benefits:
Pay is commensurate with experience.
Benefits available after a 90-day introductory period, including:\ o Health w/ optional Dental Insurance (multiple plans)\ o Optional Supplemental Insurance\ o Retirement Plan eligibility after two years\ o Paid Time Off (accrued)\ o Paid Holidays\ How to Apply:\ 1. Complete an application at www.rksteelinc.com/jobs.\ 2. Send resume and references to hr@rksteelinc.com.\ Pre-employment physical and drug screening required