Job Information
Aston Carter Order Entry Customer Service Representative in Franklin, Tennessee
Order Entry Customer Service Representative
Job Description
The Customer Support Representative is pivotal in ensuring a positive client experience by managing inbound communications, processing orders, and resolving inquiries across various channels such as phone, email, and fax. Approximately 20-30% of time will be spent on the phone, with the remainder dedicated to email and customer order entry systems.
Responsibilities
Respond to customer inquiries regarding order placement, pricing, delivery timelines, invoices, product returns, and general support issues.
Accurately enter and update purchase orders using an enterprise resource planning (ERP) system.
Handle expedited order requests and follow up on delayed or lost shipments, including initiating claims and issuing credits when necessary.
Process catalog orders and send relevant documentation such as invoices, order confirmations, and packing slips.
Perform additional administrative or support tasks as needed.
Essential Skills
High school diploma required; some college coursework preferred.
Minimum of 2 years of experience in a customer service or support role.
Strong data entry skills with a focus on speed and accuracy.
Proficient in general computer applications; familiarity with ERP systems is a plus.
Experience in a manufacturing or logistics environment is advantageous.
Additional Skills & Qualifications
Excellent verbal and written communication abilities.
Professional and courteous phone demeanor.
Strong attention to detail and organizational skills.
Ability to manage multiple tasks and prioritize effectively.
Problem-solving mindset with a proactive approach.
Comfortable working in a dynamic, fast-paced setting.
Collaborative team player.
Work Environment
This role is based in an office environment attached to a manufacturing/warehouse area. It requires 100% in-office attendance from Monday to Friday, 8 am to 5 pm, with slight flexibility. The company values long-term commitment, offering opportunities for growth and pay advancement, including yearly cost-of-living adjustments based on company performance.
Job Type & Location
This is a Contract to Hire position based out of Franklin, TN.
Pay and Benefits
The pay range for this position is $21.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Franklin,TN.
Application Deadline
This position is anticipated to close on Mar 12, 2026.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.