Job Information
Community Health Systems Manager, Customer Success - Remote in Franklin, Tennessee
Our Benefits:
As a Manager, Customer Success (CSM) at Community Health Systems (CHS) – Shared Business Operations, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including:
• Competitive compensation
• Paid time off for vacations, holidays, and illness
• Comprehensive health insurance (medical, dental, vision, prescription)
• 401(k) retirement savings plan
• Education support and student loan assistance
• Life and disability insurance
• Flexible spending account
Job Summary
The Manager, Customer Success (CSM) serves as a strategic partner to hospital and health system executive leadership, ensuring clarity, accountability, and continuous improvement in adherence to corporate policies and the operational processes that support them. This role monitors and drives operational success across a designated region of hospitals and health systems, strengthening alignment between facilities and the Shared Business Operations (SBO).
The Manager, Customer Success provides enterprise-level oversight and partnership to support operational alignment, performance improvement, and adherence to corporate standards across multiple facilities, regions, or business units. The Manager, Customer Success monitors performance metrics, identifies risks and opportunities, and collaborates with executive and operational leaders to drive measurable improvement initiatives. This role serves as a strategic liaison between corporate functions and operational entities to ensure consistent execution of organizational priorities and sustainable performance outcomes.
The Manager, Customer Success brings executive presence, business acumen, and operational expertise to guide performance improvements that benefit both the hospitals and the SBO. Acting as a trusted advisor, the CSM proactively identifies opportunities, facilitates collaboration, and ensures sustainable performance outcomes. Travel is required for this role (up to 50%).
Essential Functions
Monitors operational performance across assigned facilities, regions, or functional areas using standardized scorecards, dashboards, and performance metrics.
Identifies trends, risks, and improvement opportunities and develops recommendations to enhance operational effectiveness and policy adherence.
Partners with executive and operational leaders to develop and implement targeted action plans to address performance gaps.
Serves as a liaison between corporate departments and operational entities to support alignment with corporate standards, governance frameworks, and strategic initiatives.
Facilitates adoption of standardized processes, policies, and performance expectations across assigned areas.
Provides data-driven insights and regular performance updates to regional and corporate leadership.
Supports onboarding, integration, or transition efforts to ensure alignment with corporate operational models.
Drives continuous improvement initiatives to strengthen accountability, transparency, and operational consistency.
Qualifications
Bachelor’s Degree in Business Administration, Healthcare Administration, Finance, Operations Management, or related field required
Master’s degree (e.g., MHA, MBA) or related advanced degree preferred.
5-7 years of progressive experience in healthcare operations, performance improvement, consulting, shared services, or related field required
Experience working with executive leadership and multi-site or regional operations preferred
Position Specific Qualifications
Experience within a shared services environment, corporate healthcare environment, or multi-site health system preferred.
Background in performance improvement, operational excellence, or healthcare consulting preferred.
Knowledge of healthcare policy, compliance standards, and process governance preferred.
This is a fully remote opportunity with travel required for this role (up to 50%).
This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.
We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.
Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.