Job Information
Robert Half Customer Service Account Manager in Franklin, Tennessee
Description We are looking for a motivated and detail-oriented Customer Service Account Manager to join our team in Franklin, Tennessee. In this role, you will play a key part in ensuring customer satisfaction by managing orders, coordinating logistics, and maintaining clear communication with clients. The ideal candidate thrives in a fast-paced environment and is committed to delivering exceptional service.
Responsibilities:
• Oversee the fulfillment of customer orders, ensuring all requirements are met and promptly communicating updates to clients.
• Arrange transportation that aligns with customers’ delivery expectations and timelines.
• Prepare and complete invoices and customs documentation for orders, ensuring timely delivery of paperwork to customers.
• Maintain effective communication with assigned accounts, addressing and resolving issues in a timely manner.
• Update and manage order tracking systems, providing regular updates on shipment status until delivery is complete.
• Identify opportunities for process improvements and implement solutions to enhance efficiency.
• Collaborate with internal teams to ensure a seamless customer experience.
• Handle additional duties and responsibilities as assigned to support the team. Requirements • Bachelor’s degree and at least 2 years of experience in customer service or logistics, with international shipment experience preferred.
• Proficiency in Microsoft Office Suite, particularly advanced Excel skills.
• Strong attention to detail and organizational abilities.
• Excellent written and verbal communication skills.
• Proven ability to manage processes and prioritize tasks effectively.
• Demonstrated integrity, trustworthiness, and a customer-focused mindset.
• Comfortable communicating directly with all levels of management.
• Fluency in Spanish or a willingness to learn is considered a plus.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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