Job Information
Actalent Senior Document Control Specialist in Franklin, Massachusetts
Job Title: Senior Document Control Specialist
Job Description
The Senior Document Control Specialist supports and optimizes the use of MasterControl and related quality systems to ensure accurate, secure, and compliant management of controlled documents and training records. This role maintains and updates procedures, resolves system issues, and collaborates across departments to uphold document control standards in a life science or biotech environment.
Responsibilities
Maintain and update procedures related to the use and maintenance of MasterControl in alignment with company standards and regulatory expectations.
Resolve subsystem administrator and end-user issues in MasterControl (such as Document Module and Training Module) using available technical resources as needed.
Monitor and ensure the efficient operation of MasterControl modules, evaluating and recommending process improvements and system upgrades when appropriate.
Create, modify, and maintain MasterControl user accounts and permissions to support secure and compliant system access.
Assist with the implementation, configuration, and rollout of new MasterControl modules and system upgrades.
Train employees on the effective and compliant use of MasterControl, including acceptable use according to approved processes and procedures.
Perform a variety of document control activities according to company SOPs, including managing the life cycle of quality documents, associated records, and related training documentation.
Coordinate with all departments to ensure safe, secure storage and orderly maintenance of controlled documents in both hard copy and electronic formats.
Communicate promptly and professionally with staff regarding quality document matters, including document status, required actions, and timelines.
Confer with document originators to resolve discrepancies, clarify requirements, and compile required changes to documents prior to approval and release.
Maintain master files and archives of hard copy and electronic procedures and related documents to ensure traceability and easy retrieval.
Collaborate closely with department leaders, laboratory teams, and operations staff to support business needs and ensure timely document availability.
Perform other document control and quality support duties as assigned by leadership.
Essential Skills
2–3+ years of industry experience working with MasterControl in a regulated environment.
Hands-on experience as a subsystem administrator or advanced user within MasterControl (e.g., Document Module, Training Module).
Experience in quality assurance within a life science, biotech, or similar regulated industry.
Working knowledge of Good Manufacturing Practices (GMP) and their application to documentation and training records.
Experience with batch record review and related quality documentation activities.
Proficiency in data entry and database management, with at least 6+ months of experience in a life science or biotech setting.
Ability to interpret and work with standard operating procedures (SOPs) and apply them consistently to document control activities.
Strong attention to detail and accuracy when reviewing, updating, and maintaining controlled documents.
Effective verbal and written communication skills for interacting with document originators, system users, and cross-functional teams.
Ability to troubleshoot system and user issues in MasterControl and coordinate resolutions using technical resources.
Additional Skills & Qualifications
Associate’s degree in the sciences or a closely related field.
Experience working in a laboratory, manufacturing, or quality environment within life sciences or biotech.
Familiarity with SAP or similar enterprise resource planning (ERP) systems for quality or document-related processes.
Experience with batch record review and related GMP documentation workflows.
Ability to train and support end users on electronic quality management systems and document control procedures.
Strong organizational skills with the ability to manage multiple documents, tasks, and priorities simultaneously.
Collaborative mindset and ability to work effectively with laboratory teams, operations, and other departments.
Work Environment
This position operates within a regulated life science or biotech environment that emphasizes quality, compliance, and accurate documentation. You will work extensively with electronic systems, including MasterControl and potentially SAP, as well as hard copy records. The role follows a daytime schedule, typically starting in the morning and ending in the late afternoon (for example, around 7:00 a.m. to 4:30 p.m.), with work performed in an office or office-adjacent setting closely connected to laboratory and operations teams. The environment requires careful handling and secure storage of controlled documents, consistent adherence to SOPs and GMP principles, and professional, clear communication across departments. Attire is generally consistent with a professional office and regulated facility setting, suitable for interactions with quality, laboratory, and operations personnel.
Job Type & Location
This is a Contract position based out of Franklin, MA.
Pay and Benefits
The pay range for this position is $26.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Franklin,MA.
Application Deadline
This position is anticipated to close on Apr 30, 2026.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
Actalent is an equal opportunity employer.
About Actalent
Actalent is a global leader in engineering and sciences services. For more than 40 years, we’ve helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC—with four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day.
Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.