Job Information
Robert Half Customer Service Supervisor in Franklin, Indiana
Description
We are looking for a dedicated Customer Service Supervisor to lead and support a team in delivering excellent service and ensuring operational efficiency. Based in Franklin, Indiana, this role requires a hands-on approach to overseeing order fulfillment processes and maintaining high customer satisfaction. The ideal candidate will possess strong organizational skills and a commitment to fostering a collaborative work environment.
Responsibilities:
• Supervise and guide a team of five customer service representatives, ensuring productivity and quality standards are met.
• Oversee the complete order processing cycle, from entry to fulfillment, while identifying areas for improvement.
• Address and resolve customer inquiries or complaints promptly, maintaining a high level of satisfaction.
• Collaborate with internal departments to streamline communication and ensure seamless operations.
• Monitor team performance and provide regular feedback to support skill development.
• Implement strategies to enhance the efficiency of customer service processes and workflows.
• Ensure compliance with company policies and industry standards in all customer service activities.
• Prepare and analyze reports related to customer service metrics and team performance.
• Participate in recruiting and training efforts to build a strong customer service team.
• Act as a liaison between the team and management, facilitating clear communication and reporting.
Requirements • Proven experience in customer service management or a supervisory role.
• Strong knowledge of order entry and fulfillment processes.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to resolve customer issues effectively and efficiently.
• Proficiency in call center operations and customer service practices.
• Strong organizational skills with the ability to multitask and prioritize.
• Familiarity with reporting tools and data analysis related to customer service.
• Commitment to fostering a positive team environment and driving continuous improvement.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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