Job Information
UPS Client Relationship Manager m/w/d in Frankfurt, Germany
Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
To provide a consistently high level of service to a customer through the
provision of a dedicated central point of contact for Service Management and problem resolution.
Main Duties and Responsibilities
Develop excellent working relationships and communicate courteously with the customerin ordertoinfluence the achievement and maintenance of service performance and encourage new business with existing clients.
Advisecustomer latest booking times and documentationrequired. Booking and processing shipment requests within Marken’s internal database andGeneratingand verifying shipping documentation.
Manage and mentor any Customer Service agent direct reports ensuring compliance withinday to dayactivities.
Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines,policiesand procedures.
Manage special requests from the customer for increased and enhanced levels of service ormonitoringof shipment progress.
Manage and find resolution with any internal/external client reported complaints, closing out assigned CAPAs in an efficient and time critical manner.Escalating as and when necessary to the Branch Manager and Regional Director.
Working with all departments,to developandimplementsolutions for new business requirementsin accordance withMarken Guidelines.
Attend meetings with the client asdeemednecessary to discuss account status and relevant service issues and concerns.
To be commercially aware, dealing with internal and external customers to increase business profitability.
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.