Job Information
Maximus Senior Program Director, Contact Center Operations | Onsite in Frankfort, KY | Relocation Available in Frankfort, Kentucky
Job Description
Essential Duties and Responsibilities:
Oversee and manage the Project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained.
Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations.
Ensure established goals and objectives support the overall project strategies.
Oversee all project administrative operations including budget, financial controls, and human resources.
Plan, develop, and schedule priorities for achieving operational and performance goals.
Review management, productivity, and financial reports and studies to ensure program objectives are met.
Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance.
Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance.
Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels.
Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives.
Ensure comprehensive management of defined initiatives that include monitoring of the budget, schedule, resource availability, and organizational alignment.
Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches, whitepapers, and concept development.
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Minimum Salary
$180,000
Maximum Salary
$190,000