Job Information
Robert Half Global Services Director in Framingham, Massachusetts
Description
We are looking for a dedicated Global Services Director to lead compliance efforts and manage a global field service team in Framingham, Massachusetts. This role involves ensuring adherence to international standards, driving process improvements, and overseeing technical operations related to textile equipment. The ideal candidate will possess strong leadership skills and a deep understanding of regulatory compliance.
Responsibilities:
• Ensure compliance with company quality procedures and international standards, including ISO 13485.
• Lead and oversee the operations of a global field service team.
• Diagnose defective parts, identify root causes, and carry out necessary repairs using specialized textile equipment.
• Manage the repair and analysis of returned field units, ensuring proper handling and documentation.
• Drive process improvement initiatives to enhance operational efficiency.
• Perform testing and develop test procedures for various parts and systems.
• Monitor project progress, prioritize tasks, and ensure timely completion of deliverables.
• Create and update training programs and materials to support team development.
• Build comprehensive dashboards and reporting mechanisms for upper management.
• Travel domestically and internationally as needed to support global operations.
Requirements
10+ years of manufacturing and warehouse experience
3+ years of hands on device experience (or a related technical/electronic/mechanical product)
Exposure to electrical/mechanical schematics, multi-meters, oscilloscopes and wire repair tools a big plus
Working knowledge of ISO 13485/QSR requirements desired
Experience with six sigma or TQM manufacturing preferred
NetSuite experience strongly desired
Management of a team across multiple sites
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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