OneMain Financial Jobs

The MassHire Metro South/West Career Center Front Desk Coordinator oversees the Welcome Center, acclimates customers to all programs and services of the career center and acts as a customer advocate for services that are offered at the Career Center and provide referrals to community partner programs. This position is responsible for handling front office reception and administration duties, including greeting guests, answering phones, handling company inquiries, entering information into database systems, maintaining information boards and mandatory postings. The Front Desk Coordinator is the first point of contact for job seekers, employers and others who visit the career center. The location for this position may be at the MassHire Metro South/West Career Center location in Framingham or Norwood. REPORTING RELATIONSHIP The MassHire Front Desk Coordinator reports functionally to the MassHire Operations Manager and administratively to the MassHire Career Center Program Manager. DUTIES AND RESPONSIBILITIES (general summary not all inclusive) Serve as primary initial liaison between customer and the career center via telephone and email contact. Greet visitors and assist walk-in customers politely and promptly. Actively listen to the customer\'s request or inquiry to determine the purpose and intent of an individual\'s visit and ensure that customers are directed to appropriate staff for career center service. Ability to maintain a professional demeanor while dealing with frequent interruptions and display ability to deescalate customers in-person or over the phone. Ensure reception area is neat, welcoming and sanitized. Coordinate and update information displayed in the lobby. Ensure all mandatory information is posted and visible and maintain up-to-date knowledge of the Unified Complaint System. Report observations and recommendations to leadership to improve service delivery in the reception area. Coordinate office activities including ordering supplies, accounting that items have been received and creating purchase orders for payment. Engage customers by discussing the range of available services and the potential benefits of enrolling in WIOA services for eligible participants. Maintain updated customer database and track customer engagement under services category, accurately document outreach activities in MOSES database. Assist with UI self service area and resource room as needed. QUALIFICATIONS Two or more years\' occupational experience in customer service, customer relations, or social services fields. Experience providing exceptional customer service both in person and via telephone and demonstrated excellence in oral and written communication skills. Strong organization skills with the ability to meet deadlines and manage shifting priorities. Must have strong technological abilities- proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) as well as with standard office equipment and AI available tools. Ability to work both independently and as a member of a team. Ability to proofread and edit materials issued by the career center such as flyers and other documents. Ability to respond to common inquiries or complaints from job seekers or members of the business community. Proven ability to create and foster a culture of collaboration, respect, and open communication with colleagues and customers. Bilingual fluency (oral, written) preferred in Spanish, Portuguese or Haitian Creole. Must possess maturity, independence and confidence. Willingness to perform additional work as assigned. Willingness to be reassigned to other locations in the region.