Job Information
Staples Claims Associate in Framingham, Massachusetts
Staples is business to business. You’re what binds us together.
Join a team of legal and risk professionals that work collaboratively with clients in providing practical solutions to grow businesses in multiple industries and different jurisdictions. We help our varied businesses assess risk, drive results and mitigate problems. With diverse projects and a transformative culture, you’ll grow and learn with our businesses. Work with appreciative clients and supportive peers in a flexible environment that helps you gain the experience you want to develop your career.
As a Claims Associate, you will triage new incidents, support claim investigations, and evaluate and resolve claims, primarily focusing on workers’ compensation but also supporting other claim types as needed. Your responsibilities will include safeguarding data integrity, supporting the claims and risk team with daily administrative tasks, and serving as the primary point of contact for injured associates, claimants, attorneys, and business partners. Success in this role is measured by cycle-time reduction, reserve accuracy, and overall claim cost containment. If you thrive in a fast-paced environment, excel at problem-solving, and enjoy working collaboratively, this role offers the opportunity to make a measurable impact on our business.
What You Bring to the Table:
Analytical thinking and sound judgment
Empathy and a strong customer-service orientation
Excellent written and verbal communication skills
Negotiation and conflict-resolution abilities
High attention to detail and data accuracy
Ability to manage multiple priorities under tight deadlines
A continuous improvement mindset and willingness to learn
Collaborative spirit for working within a team, both in-person and virtually
What’s needed: Basic Qualifications:
2+ years of combined relevant work experience, including internships, co-ops, part-time roles, or entry-level positions
High school diploma or GED
Proficiency in Microsoft 365 (Excel, Outlook, Teams, Word)
What's needed: Preferred Qualifications:
Bachelor’s degree in Risk Management, Insurance, Finance, Business, or a related field
2+ years relevant work experience in workers’ compensation, auto liability, or general liability claim handling (carrier, TPA, or self-insured employer)
Completion of or progress toward professional designations (e.g., AIC, ARM, CPCU)
Experience using ODG guidelines for disability duration and reserve benchmarking
Proficiency in RMIS platforms
We Offer:
Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.
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Staples is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.