Job Information
Robert Half Customer Service Representative in Fort Mill, South Carolina
Description We are looking for a success-driven and detail-oriented Customer Service Representative to join our team in Fort Mill, South Carolina. In this role, you will play a key part in supporting sales operations and delivering exceptional service to our clients. This is a long-term contract position that offers the opportunity to work in a dynamic and collaborative environment.
Responsibilities:
• Create and maintain accurate customer quotes to ensure all details are captured correctly.
• Proactively follow up with clients to address inquiries, provide updates, and enhance overall satisfaction.
• Perform data entry tasks across internal systems to ensure records are current and precise.
• Collaborate with internal team members to deliver a seamless and efficient customer experience.
• Handle administrative tasks as needed to support the smooth operation of the department.
• Respond to inbound calls and emails with professionalism and a customer-focused approach.
• Manage both inbound and outbound calls to address customer needs and move opportunities forward.
• Provide timely and accurate order entry to support sales and client service processes.
• Identify and escalate any issues or concerns to the appropriate team members for resolution. Requirements • Previous experience in customer service, ideally within a call center environment.
• Strong communication skills with the ability to maintain a friendly and detail-oriented demeanor.
• Proven ability to multitask, prioritize responsibilities, and stay organized in a fast-paced setting.
• Comfort with learning and navigating new systems and processes efficiently.
• Familiarity with order entry, inbound and outbound call handling, and related customer service tools.
• A team-oriented mindset with a genuine desire to contribute to a positive workplace culture.
• Attention to detail and a commitment to delivering high-quality results.
• Proficiency in handling customer interactions across multiple channels, including phone and email. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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