Job Information
Hilton Front Desk Supervisor - GALLERYone Doubletree Suites by Hilton in Fort Lauderdale, Florida
GALLERYone Doubletree Suites by Hilton (https://www.hilton.com/en/hotels/flltsdt-galleryone-doubletree-suites/?SEO\_id=GMB-AMER-DT-FLLTSDT&y\_source=1\_MTM3Mjc1OC03MTUtbG9jYXRpb24ud2Vic2l0ZQ==)is looking to welcome a Front Desk Supevisor to join the team!
Our 231 room hotel is located on the intracoastal waterway, less than a five-minute walk from Galleria Fort Lauderdale. The beach is a half mile east and it's a five-mile drive to conventions and cruises at Port Everglades. Our 5 team members report to the Director of Front Office.
The ideal candidate holds 2 years experience as a Guest Service Agent within hotels. Ability to work the varying shifts.
Shift Pattern : Full Availability (AM/PM/Overnight) Weekdays, weekends, holidays as needed.
Pay Rate : $22.00 per hour plus the opportunity to earn additional income through incentives.
The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs +
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
- Oversees front desk operations.
- Provides guest service, guidance and leadership to ensure consistent customer service is provided.
- Assigns and instructs team members in details of work.
- Monitors lobby traffic to make staffing adjustments accordingly.
- Resolves customer complaints.
- Trains, supervises, schedules and assists in evaluating staff.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands (http://jobs.hiltonworldwide.com/our-brands/index.php). Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Job: Guest Services, Operations, and Front Office
Title: Front Desk Supervisor - GALLERYone Doubletree Suites by Hilton
Location: null
Requisition ID: HOT0CHSF
EOE/AA/Disabled/Veterans