Job Information
Herc Rentals Support Services Specialist in Foothill Ranch, California
Support Services Specialist
Posting Start Date: 2/18/26
If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal (https://performancemanager4.successfactors.com/sf/careers/jobsearch?bplte_company=hercrental&_s.crb=1vzawZHP23EM4ncylkxJuws98oCREXt5QR31bzyGQAI%253d)
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 602 locations and has about 9,600 employees in North America as of December 31, 2025.
Job Purpose
The multifaceted Support Services Specialist is an essential part of providing a positive experience for our customers, both external and internal. Your day will consist of a wide variety of interactions never leaving you bored with mundane tasks. You will be answering incoming calls throughout the day as well as after normal business hours to assist customers with urgent rental requests and emergency service calls, assessing their need and processing accordingly. Our customers will rely on your expertise, to process their requests quickly and efficiently. You will be processing requests to create, add or change users and their profile, for our web-based tool as well. The Support Services Specialist may also assist in other projects and tasks as identified by management.
- Must be flexible to work weekends, nights, and holidays
What you will do...
Answer incoming calls quickly and efficiently; assessing the call to determine if immediate escalation is required
Coordinate and process all inbound requests consistently, in a timely manner
Identify and communicate escalation issues per established escalation policy
Place orders when needed in RentalMan
Accurately document all customer interactions according to established procedures in Herc CRM Salesforce
Maintain established individual Key Performance Indicators regarding response time, ready time, quality etc.
Initiate the required amount of daily outbound survey calls
Provide support for both internal and external ProControl requests
Adhere to the rotating schedule and the attendance policy
Learn and follow all company procedures and protocols
Requirements
High School Diploma or GED Equivalent
Basic knowledge of Microsoft Word and Excel programs
1 year of Customer Service/Support experience
Skills
Ability to communicate effectively and efficiently
Dependability
Professional Telephone Etiquette
Strong Sense of Urgency and Customer Focus
Organizational and Time Management Skills
Ability to work with minimal supervision and think logically & constructively
Creative Problem Solver
Detail Oriented
Understanding KPI expectations
Req #: 66664
Pay Range: $25-$28
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
Apply now