Job Information
Adecco US, Inc. Tier 1 Helpdesk Associate in Florence, South Carolina
Olsten Staffing Is Hiring - Tier 1 Help Desk Associate!
Pay: $18-$20 per hour (based on experience)
Location: Florence, SC
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Position Type: Full-time, Temp-to-Hire
Position Overview
Olsten Staffing is seeking a Tier 1 Help Desk Associate for a high-volume support environment. You will answer support requests, create accurate tickets, perform basic troubleshooting, and route issues when needed - all while providing excellent customer service.
Key Responsibilities
Respond to incoming support requests by phone, email, ticketing system, or chat
Troubleshoot common hardware and software issues
Guide users through step-by-step solutions
Document all interactions in the ticketing system
Follow workflows, scripts, and escalation procedures
Perform basic account administration
Monitor ticket queues to ensure service levels are met
Support hardware setup and configuration
Assist with routine maintenance tasks
Maintain a high standard of customer service
Required Qualifications
Experience in customer-facing technical support
Basic computer proficiency (email, ticketing systems, navigating software)
Ability to troubleshoot basic hardware and software issues
Strong written and verbal communication skills
Ability to stay calm, professional, and empathetic
Willingness to learn technical concepts related to printers and copiers
Strong organizational skills and attention to detail
Ability to manage multiple tasks
Ability to work Monday-Friday, 8:00 AM - 5:00 PM
Preferred Qualifications
Experience in a call center or help desk environment
Familiarity with office printers, copiers, or related hardware
Basic knowledge of common troubleshooting steps
Why Work With Olsten?
Opportunity for long-term placement
Supportive staffing team dedicated to your success
Weekly pay
Benefits available
Apply today through Olsten Staffing!
Equal Opportunity Employer/Veterans/Disabled
Candidate Privacy Information: www.olsten.com/candidate-privacy/
The company will consider qualified applicants with arrest and conviction records.
Olsten Staffing has connected great candidates with great opportunities for over 60 years, offering temporary, temp-to-hire, and permanent roles with access to full benefits , including medical, dental, vision, and 401(k).
Pay Details: $18.00 to $20.00 per week
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.olsten.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.