Job Information
Forward Air Account Representative in Fletcher, North Carolina
Position: Account Representative
Job Description:
The Account Representative is responsible for coordinating and managing daily transportation operations to ensure timely pickup and delivery of shipments. This role serves as the primary point of contact between drivers, carriers, customers, and internal teams, ensuring accurate communication, proactive problem-solving, and high service levels.
Core Duties & Responsibilities:
Provide customers with accurate transportation quotes from point A to point B
Schedule and coordinate pickups and deliveries
Monitor shipment progress and update customers as needed
Communicate shipment details clearly to customer
Other duties as assigned
Requirements:
Self-motivated problem-solver with strong desire to meet customer needs
Strong verbal and written communication skills
Desire for a long-term career with an industry leading company
Ability to present and maintain a positive corporate image in a fast paced environment
Proactively establish and maintain effective working team relationships with all support departments
Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
Must be willing to work a flexible schedule
Skills:
Ideal candidate will possess a “can do" attitude with a “will do" work ethic
Must have the ability to work in a fast paced environment
Experience with AS400 operating systems is a plus
Transportation industry knowledge and experience is a plus
Prior dispatch/load planning experience is a plus
Forward Air is an Equal Opportunity employer.
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