Job Information
Fitchburg State University *** Director of Technology Services in Fitchburg, Massachusetts
GENERAL STATEMENT OF DUTIES: Provide strategic and operational leadership for User Services (Help Desk), OneCard/ID Office, Audio/Visual, and Phone services at Fitchburg State University. This position is responsible for the planning, administration, and continuous improvement of customer-focused technical support, campus card and identification services, phone operations, and related projects; for the supervision, guidance, and professional development of assigned staff; and for ensuring high-quality, responsive service delivery align CLICK HERE TO VIEW FULL JOB DESCRIPTION, DUTIES & RESPONSIBILITIES ONLINE
CLICK HERE TO VIEW FULL JOB DESCRIPTION, DUTIES & RESPONSIBILITIES ONLINE
REQUIREMENTS/QUALIFICATIONS: -Minimum of five years of progressively responsible experience in enterprise technology services, customer support operations, or related technology functions within a complex organization. -Minimum of four years of progressively responsible experience supervising, managing, and developing staff. -Demonstrated experience managing technology service operations, customer-facing support services, and related projects. -Demonstrated ability to lead in a team-oriented environment and manage multiple competing priorities effectively. -Ability to assess urgent or crisis situations, establish priorities, and maintain positive working relationships with staff, campus partners, and customers. -Strong written, verbal, interpersonal, and customer service communication skills. -Demonstrated commitment to high standards of work quality, professionalism, integrity, and ethical conduct. -Demonstrated proficiency with standard office productivity tools, including word processing, spreadsheets, and the creation of digitally accessible documents and content. -Must have a valid driver\'s license. PREFERRED QUALIFICATIONS: -Master\'s degree. -Higher education experience. Additional Information: This is a full-time, exempt, benefits-eligible position in the Association of Professional Administrators (APA) bargaining unit with a union title of Director The starting salary range is \$110,000 to \$120,000 commensurate with education and experience. Priority review begins on 4/30/26. This position is not eligible for H-1B sponsorship. Fitchburg State University offers a competitive benefits package that includes: Nine different pre-taxed, health insurance plan options. Pension or 401(a) defined contribution plan, and supplemental plan retirement options. Life insurance up to 8x the annual salary. Long-term disability coverage. Dental insurance. Twenty vacation days accrued per year. Fifteen sick days accrued per year. Five personal days per year. Paid holidays. Tuition remission for self, spouse, and dependent children. Fitchburg State University conducts criminal history, and sexual offenders record checks on recommended finalists prior to final employment for all positions.