Job Information
Blanchard Valley Regional Health Center Practice Manager (Specialty)- Blanchard Valley Medical Practices in Findlay, Ohio
PURPOSE OF THIS POSITION
The BVMP Specialty Practice Manager is responsible for maintaining the daily operations at each Specialty Practice. The focus of this role is to provide an excellent health care experience to the Specialty Physician Practice patients by providing support and daily direction to the staff, meeting the needs of the providers, and continually monitoring the patient flow process, as well as assuring the quality of the Specialty Physician Practices. This position is also responsible for long range planning in meeting the needs of the community through the services provided at the Specialty Physician Practice's. Blanchard Valley Medical Practices is a division of Blanchard Valley Health System, which provides a total continuum of care to more than 100,000 households in an eight-county area. The Blanchard Valley Health System mission is to provide "Caring for a lifetime."
JOB DUTIES/RESPONSIBILITIES
Duty 1: Responsible for maintaining daily operations in assigned department(s) through on-site management and participation, managing daily assignments of the staff and assuring that patient and provider needs are met.
Duty 2: Management of the integrity of the patient registration process; assures that accurate information is collected and appropriate forms are completed.
Duty 3: Is proficient in the use of computers, software and phone systems and assures that all the staff members are proficient.
Duty 4: Oversees the maintenance of patient records, assures that records are prepared for each office visit, appropriate labs, radiology reports and all other appropriate information is integrated into the chart in an efficient and timely manner.
Duty 5: Oversees the physical plan and all supplies are available to provide excellent patient care.
Duty 6: Promotes service-oriented philosophy in all interactions with the patients, families, associates/staff, medical professionals, visitors and general public.
Duty 7: Encourages communication and professional service to all customers, responds to associate problems, complaints, and suggestions in a responsive and professional manner. Reports all incidents to department director.
Duty 8: Checks with Department Director before implementation of new practices or significant modifications of current work practices. Assists in seeking associate input on changes that affects any associates work assignment.
Duty 9: Manages the recruitment, selection and training of competent department associates in collaboration with Human Resources. Establishes and evaluates ongoing department competency requirements for staff. Manages associate performance through reward and recognition, timely performance reviews, coaching, and counseling.
Duty 10: Review and analyze department indicators and use industry standards to enhance service levels, costs, and continual improvements. Presents service excellence indicators and assists with the education of service oriented practices to help reach the hospitals goals.
Duty 11: Adheres to policies, procedures, rules, and regulations as they pertain to department and/or regulatory agencies. Develops, oversee, and reviews registration policies and procedures to ensure compliance with all applicable regulatory agencies. Manages the EHR process.
Duty 12: Develops, monitors and maintains provider schedules to maximize appropriate volume acuity mix. Approves and tracks provider days off and staff practices accordingly. Tracks and manages provider on call schedules. Assures appropriate departments are informed of coverage.
Duty 13: Is responsible
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