Job Information
Robert Half Patient Service Representative in Federal Way, Washington
Description We are looking for a detail-oriented Medical Scheduler to support patient access and care coordination for a Contract position in Federal Way, Washington. This role focuses on arranging appointments, confirming coverage details, and helping patients understand scheduling, referral, and billing-related information. The ideal candidate brings strong communication skills, sound knowledge of medical terminology, and a calm, patient-centered approach when working with individuals, providers, and referring offices.
Responsibilities:
• Coordinate patient appointments and related services based on approved referrals and clinical scheduling guidelines.
• Collect, confirm, and maintain patient demographic information and enter accurate details into the electronic medical record.
• Review insurance coverage, verify eligibility, and document authorization or referral information needed for scheduled visits.
• Check that required supporting items such as laboratory work, imaging, scans, and referral documents are available before appointments.
• Respond to patient questions regarding billing, insurance benefits, and estimated costs, and provide clear explanations when additional clarification is needed.
• Communicate with physicians, patients, and referring clinics when referrals are denied or when added documentation, review, or second opinions are required.
• Update patient charts by scanning, copying, and filing records into the appropriate sections of the electronic medical record system.
• Arrange special support services for patients, including interpreters, transportation, and other care-related accommodations as needed.
• Provide pre-visit guidance, manage cancellations or missed appointments according to established procedures, and escalate policy concerns to leadership when appropriate.
• Work collaboratively during operational changes involving external teams and evolving access to scheduling or support systems, while maintaining continuity of patient service. Requirements • 2+ years of experience in medical scheduling, patient access, or a related healthcare support role.
• Practical knowledge of insurance verification, referral coordination, and authorization processes.
• Experience entering and maintaining patient information in an electronic medical record, including Epic software.
• Familiarity with medical terminology and the ability to communicate healthcare information clearly to patients.
• Strong customer service background with confidence handling high-volume phone or call center interactions.
• Ability to manage multiple priorities with accuracy, follow established procedures, and maintain organized documentation.
• Demonstrated empathy, patience, and professionalism when assisting patients with scheduling and coverage questions. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .