Job Information
Teledyne Product Support Specialist in Fareham, United Kingdom
Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Raymarine, a global leader in marine electronics, is looking for a Product Support Specialist to join our UK-based team. This role isn’t just about offering exceptional support - it’s about building relationships, solving complex challenges, and ensuring customers worldwide can rely on our innovative technology. A background or strong interest in sailing or boating is highly desirable, enabling you to better understand our customers and the environments in which our products are used.
As a Product Support Specialist, you’ll be based in our UK office, but travel will be a necessary part of the role. Whether visiting customers, attending industry events, or collaborating with teams across regions, you’ll need both a valid passport and driving license to fulfill the demands of this exciting role.
This is not an opportunity for just anyone - it requires technical expertise, strong problem-solving skills, and a genuine commitment to customer satisfaction. You’ll play a key role in bridging the gap between our groundbreaking products and the people who depend on them on the water.
You’ll work closely with engineering, development, and sales teams to ensure clear communication and effective support. Your contribution will directly support Raymarine’s mission to empower mariners worldwide and uphold our reputation for excellence.
Join Raymarine and be part of a team that navigates innovation and challenges with skill and passion.
Your job in plain text
Handle telephone enquiries and provide support for Raymarine/Thermal Maritimeproducts.
Manage CustomerRecordManagement (CRM)and email queries,supportteam colleagues, andassistwithreturnsand re-pairsprocesseswhen applicable.
Conduct in-field service visits, performfulltechnicaltriage, and escalate issues to theappropriate teams;attend Boat Showsand industry eventswhererequired.
Support engineering teams andcontribute toproduct improvement through technicalexpertiseand customer feedback.
Act as a technical subject matter expert,providingmentoringto team membersand delivering technical trainingfor customers.
Undertake other dutiesasassigned.
To be ready to take on this role we would love if you have
Strongly Preferred: Practical sailingor boatingexperience,ideally supported by hands-on marine, vessel, or shipyard work, and experience delivering or supporting technical training.
Essential: GoodPC literacyandtelephony skills,includingMicrosoft 365, remote customer supporttools(e.g.AnyDesk), andclear verbaland writtencommunicationinEnglish.
Technical Skills: Logical fault-findingability, electrical/electronic repairexperience, and a sound understandingof DC power systems and Ethernet networking.
Personal attributes : Self-motivated, team player,adaptable, andwellorganized.
Additional r equirements: International travel readiness (Global), manual dexterity, and ability to adapt to changing priorities.Applicants must hold avalidpassport anda fulldrivinglicense.
What Raymarine offers you
Hands-On Technical Experience : Work closely withcutting-edgeRaymarine products, enhancing your technicalexpertise.
Customer-Focused Role : Make a real difference by directly supporting customers and ensuring their satisfaction.
Dynamic Work Environment : Be part of a fast-paced team with opportunities to solve challenging and varied problems.
Travel Opportunities : Support customers on-site and attend global events, broadening your professional experience.
Collaboration with Experts : Work alongside experienced engineers, developers, and industry professionals.
Skill Development : Access training and workshops to continuously improve your technical and support skills.
Comprehensive Benefits : Enjoy a strong benefits package including healthcare, pension schemes, and more.
Interested ?
If you liked what you just read, and believe you are the person that will make us better, do not hesitate to apply.
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This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
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You may not realize it, but Teledyne enables many of the products and services you use every day .
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.