Job Information
Robert Half Customer Service Representative in Falls Church, Virginia
Description
Our organization is actively seeking a Customer Service Representative to join our team. This role is crucial in maintaining positive relationships with clients and ensuring that every customer interaction reflects our commitment to excellence.This is an onsite position working Monday to Friday.
Responsibilities:
Respond to customer inquiries via phone, email, or chat, providing accurate information and resolutions.
Maintain up-to-date knowledge of company products, services, policies, and procedures.
Handle and document customer feedback, concerns, and complaints in a courteous and timely manner.
Collaborate with internal teams to resolve complex issues and help implement service improvements.
Track and process orders, returns, account updates, and other transactions as needed.
Meet or exceed individual and team performance metrics, including customer satisfaction and response times.
Requirements
Call center experience required
Minimum of 2 years proven customer service or call center background
Join a reputable company offering excellent benefits
Previous experience in banking or insurance is highly desirable
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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