OneMain Financial Jobs

Perform all duties required in a Demand Response Dispatch office. Ensure accurate pick-up and drop-off times through telephone interaction with customers. Schedule trips in Novus software while ensuring the most effective utilization of SRTA vehicles. Major Responsibilities: List in order of importance 1) Utilize NOVUS scheduling software with differing service requirements (ie. Medical, personal, etc.) and ensure application of the appropriate fare structure. 2) Continually review schedules throughout the day using scheduling software, driver manifests and GoogleMaps to optimize schedules. 3) Track, compile and analyze times of high utilization and notify management of any necessary additional service to accommodate mandated ADA trips. 4) Ensure service compliance with local, state and federal rules and regulations including the Americans with Disabilities Act. 5) Comply with SRTA/SCTM policies and procedures for service (i.e. Reservation requirements, No Show, late cancellation, subscriptions, etc.) 6) Maintain and assure the highest levels of customer satisfaction when assisting clients with rides and information. 7) On a daily/weekly/monthly basis, accurately input and export data from manifests as well as Demand Response ticket sales. 8) Update and ensure accuracy of customer and destination information. 9) Communicate with Dispatch regularly to ensure quality customer service for passengers. 10) Prioritize tasks and manage time effectively. 11) General office duties and other duties as assigned. High level of decision making ? Scheduling trips in real time while communicating to customers. ? Avoiding violations while building workload for Demand Response manifests. ? Following ADA regulations. Minimum Education & Certifications Required: High school diploma or equivalent Experience & Skills Required: ? A minimum requirement of three years customer service experience. ? An excellent knowledge of Bristol County geography ? Ability to string multiple trips into a cohesive block of work. ? Ability to interact multiple blocks of work. ? Ability to make decisions independently and set priorities. ? Ability to use diplomacy and tact in dealing with the customers and coworkers. ? Excellent written, verbal and interpersonal communication skills. ? Must be fluent in English. Conversational Portuguese and Spanish a plus. ? Demonstrate regular and consistent attendance and punctuality.