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Position Summary: The Branch Manager is responsible for all daily aspects of running the branch. This includes ensuring the profitability of the branch and a high level of customer satisfaction. This position develops and maintains strong skills of business development. This is a supervisory position. Essential Functions: The following are indicative of the essential functions required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position: • At a minimum level, this person should be achieving the following: o One new client per month. o 20 people out per day. o Volume of $30k in billing per week. • At a master level, this person is eligible for promotion. Mastery of this level includes: - One new client per week - 40 people out per day - Volume of $50k per week Leadership: • Maintain a results-driven leadership approach, leading by example. • Lead, develop, coach, and motivate branch staff and create a strong team environment. • Ensure that branch employees always follow the HQNW core values. • Train and coach all new HQNW employees hired for the branch. • Schedule and ensure timely meetings with core staff to ensure metric and goals are hit. • Establish a weekly work schedule for branch employees and submit to area manager. • Mediate any employee issues using counseling and progressive discipline practices. • Ensure workers are appropriately dispatched to job sites, customer orders are serviced and filled, and payouts are timely. • Perform any of the responsibilities of Assistant Branch Manager and/or Staffing Coordinator as needed. • Leading and/or delegating any other duties assigned by the Regional Manager or HQNW Corporate as needed. Sales: • Start each day by opening the branch office, dispatching, then going out on sales calls. • 60% of the branch manager duties are sales related and requires achieving sales metrics: - Make 20 phone calls per day to potential clients. - Spend a minimum of 2 hours per day out on in-person sales calls. - Gain one new client per week. • Build relationships with customer visits. • Manage and grow existing customer accounts by closing additional up-sell and cross-sell opportunities. • Execute branch sales strategy by sourcing and qualifying new leads, developing our KPIs, and pricing and closing orders exceeding 25% GP • Find solutions for any staffing issues from customers, and deepen relationships by filling additional roles. • Conduct customer calls in a timely matter and resolve escalated issues. Involve area manager when needed. • Demonstrate proficient business acumen to include financial performance and success in developing and maintaining customer relationships. Target profit per hour is $5 per FTM. Must maintain profitability of X%? Operations: • Dispatch Field Team Members (FTMs) with clear expectations of site work, client, and behavior. • Sign out any PPE or equipment for job with FTM. • Mitigate any issues with FTMs. • Perform daily and weekly pay outs for FTMs. • Submit all billing/invoicing for the branch by close of business on Tuesdays. • Ensure that certified payroll is completed each week. • Conduct accounts receivable collection calls starting at day 30. • Submit billing adjustments to after manager approval when necessary. • Create a culture of safety by conducting site visits and meetings with customers and FTMs. • Seek ways to streamline processes for operational efficiency and excellence and share best practices with the team. Human Resources: • Handle all FTM unemployment cl