Job Information
Adecco US, Inc. Technician-IT Service Desk in Evansville, Indiana
TaylorMade is looking for an IT Service Desk Technician.
The IT Service Desk Technician serves as the primary point of contact for all technology-related support requests from internal and external users. This technical role requires hands-on troubleshooting of enterprise applications, hardware, and infrastructure while maintaining exceptional customer service standards. The position involves direct user interaction, collaboration with IT team members, and resolution of incidents according to established procedures and service level agreements. As a core member of the IT Service Desk team, this role demands strong technical aptitude across diverse systems, excellent communication skills, and the ability to prioritize and resolve issues efficiently. Success in this position requires meeting performance metrics for quality, speed, first-call resolution, and customer satisfaction while continuously improving IT service delivery.
Education, Work Experience, and Professional Certifications:
Professional IT certifications, Computer Science degree (or related field), or minimum 2 years of relevant technical support experience.
Demonstrated success working in a fast-paced, team-oriented, collaborative environment.
Windows device management using Microsoft Intune.
Multi-function and production label printers.
Microsoft Teams audio-video conference and collaboration systems (Teams Rooms).
Business phone systems such as RingCentral or similar platforms.
Wireless and wired network connectivity, including basic troubleshooting, cabling, and switch port support.
Microsoft Active Directory and other infrastructure monitoring and user management software.
Azure Active Directory (AAD/Entra ID) and Microsoft Intune.
Apple macOS and iOS devices.
Office 365 suite including Teams, Outlook, Office Apps, SharePoint, and Forms.
Basic understanding of AI-powered assistance tools such as Microsoft Copilot.
Microsoft Azure certifications, ITIL Foundation or higher, CompTIA A+/Network+/Security+, Apple Certified Support Professional (ACSP), Cisco CCNA, or related certifications are preferred.
Pay Details: $0.10 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.