OneMain Financial Jobs

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00057264 You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section

Do you have a passion for public service and enjoy making a difference? Donand#8217;t miss out on this opportunity. The Office of Injured Employee Counsel (OIEC) is hiring! Apply now if youand#8217;re looking for a rewarding career in public service.Youand#8217;ll love the Benefits of Working at OIEC:96 hours of accrued vacation a year 96 hours of accrued sick leave a year 20+ holidays every year Career advancement opportunities Free parking Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%) Public Service Loan Forgiveness programOIEC is the state agency that helps injured employees with their Texas workersand#8217; compensation claims. The agency assists, educates, and advocates on their behalf.and#8239;and#8239;OIEC provides services in 20 offices across the state.and#8239;and#8239;Agency services include advocacy, customer service, and dispute assistance through OIECand#8217;s Ombudsman Program.Customer Support Specialist (Customer Service Representative II) and#8211;Fort WorthTheCustomer Support Specialist (CSS) responds to referrals andassistsinjured employees with claim-specific questions and provides referrals to social services to other state agencies. The CSS performs routine, administrative support work.The CSS Works under general supervision, with limited latitude for the use of initiative and independent judgment; may occasionally perform higher-level work orassistothers in performing such work.This position:provides preliminary information and generalassistancein claim activities verifies, updates, and corrects claim information in a computer system reviews and logs receipt of forms, incoming mail, and faxes; documents all customer contact attempts to resolve claim disputes by contacting insurance adjusters and/or health care providers explains and provides information about rights, responsibilities, and services refers unresolved disputes to theappropriate staff assistsinjured employees on the phone or customer walk-ins assistswith contactingappropriate licensingboards for complaints against health care providers preparescorrespondence letters, memorandums, claim folders and reports for the ombudsmen schedules hearings and meetings for ombudsmen andmaintainsa docket calendar Qualifications: graduation from high school or equivalent one yearfull-time experience in an office setting performing customer service and/or administrative workAdditionally, preferences for this job are:collegelevel coursework experience in a call center environment; workersand#8217; compensation, claims related processes; health care; social work; paralegal and/or dispute resolution Bilingual,Englishand Spanish language skills (oral and written)This position requiresdemonstratedknowledge of:Microsoft Word and OutlookThis position requiresdemonstratedskill in:explaining complex information to others providing excellent customer service correct use of grammar, punctuation, and spellingThis position requires the demonstrated ability to:handle multiple tasks simultaneously learn, remember, apply, and explain complex concepts, difficultproceduresand/or complicated processes gather and assemble facts make mathematical calculations to determineappropriate benefitamounts communicate effectively both verbally and in writing with all levels of employees and the publicCandidate must reside in Texas or be able to relocate to Texas by the start date.OIEC does not sponsor or assume sponsorship of an employment visa.How to apply:You may apply through CAPPS Career Center or Work in Texas (WIT).Your submission should include complete:Emp oyment history (month and year), including job title, name of employer, managerand#8217;s name and phone number Duties and responsibilities Education Certifications Licenses Supplemental questionsIf you are submitting your resume, please ensure the resume has the required information mentioned above.We may reject submissions that do not include all the required information mentioned above.If applying through Work in TexasWork in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, please go to CAPPS Career Center to register or log in and access your profile.Criminal background checks will be conducted on all final candidates. An applicant who has been convicted of a criminal offense relevant to the position may be disqualified from employment.Equal employment opportunity: OIEC does not discriminate based on race, color, national origin, sex, religion, age, or disability in employment or in the provision of services. Any request for reasonable accommodation needed during the application process should be directed to OIECHR@oiec.texas.gov.Please note: Unless specifically and expressly stated otherwise, regular attendance is an essential function of every OIEC job.Employment PreferencesMilitary employment preferenceSenate Bill 1376, 88th Legislature, Regular Session, Section 657.002 requires State agencies to give military employment preference in employment and retention. Please see more details on our job page.Documentation must be attached before military preference can be granted, and all personal and/or sensitive information (i.e. Social Security Number, DOB) must be redacted from any attached documents.To receive a military employment preference for any position, the following documents are required to be submitted with your application, as applicable:Veteran: DD Form 214 Surviving spouse of a veteran who has not remarried: Marriage Certificate and DD Form 1300 or appropriate documentation Orphan of a veteran killed while on active duty: Birth Certificate and DD Form 1300 or appropriate documentation Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty: Marriage Certificate and copy of spouse's active-duty military orders Spouse of a veteran with disability and is the primary income for household: Marriage Certificate, Veterans DD Form 214, and VA Benefits Summary Letter showing disability ratingFor help translating your military work experience, including training courses on civilian job terminology, skill sets, and qualifications or requirements, click or copy this URL into your browser: www.texasskillstowork.comApplicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following: 15P, 42A, 56M, 68G, 420A, RS, SN, YN, YNS, 741X, PERS, 0100, 0111, 4133, 0170, 3F1X1, and 3F5X1Additional Military Crosswalk information can be accessed by clicking or copying and pasting the following link into your browser:MOS and Military CrosswalkFormer Foster Youth PreferenceAn individual who was under the permanent managing conservatorship of the Department of Family and Protective Services on the day preceding the individualand#8217;s 18th birthday is entitled to a preference in employment with a state agency over other applicants for the same position who do not have a greater qualification. The preference is valid for individuals aged 25 or younger. Tex. Govand#8217;t Code, Section 672.002.Pursuant to the Governorand#8217;s Executive Order GA-48, candidates having any connection or continuous connections to any governmental entity or political apparatus of a country listed in 15 C.F.R. and#167;791.4 may be subject