Job Information
Forward Air International Operations Agent in Euless, Texas
Job Description:
As an International Operations Agent, you will be operationally responsible for managing all aspects of international air and ocean shipments from start to finish. This includes booking shipments, coordinating with overseas agents, customer communication, exception management, and cradle-to-grave tracking of freight. You will ensure high levels of customer satisfaction by providing professional service and timely, accurate updates. You’ll work closely with Omni’s US offices and global partners to deliver seamless logistics solutions.
This position requires a detail-oriented, organized, and proactive individual who can manage multiple priorities in a fast-paced environment.
Core Responsibilities & Duties:
Provide professional customer service for international clients
Generate accurate and competitive air freight quotes for import and export movements
Support ocean freight operations as needed, including coordination, tracking, and documentation
Create and execute international shipment files from cradle to grave
Maintain strong vendor relationships and support development efforts
Prepare and submit client reports
Invoice for services rendered and reconcile agent profit shares
Maintain consistent communication with Omni’s US offices and global agents
Collaborate with other departments to ensure exceptional service delivery
Handle exception reporting and communicate updates to Sales and Management
Perform additional duties as assigned by management
Job Requirements & Qualifications:
Bilingual in English and Spanish is required
2+ years of freight forwarding experience in import/export required
College degree or equivalent experience preferred
Strong knowledge of international shipping operations (air & ocean)
Experience with Cargo-Wise is a plus
Advanced Microsoft Office skills (Word, Excel, PowerPoint, Adobe Acrobat)
Excellent verbal and written communication skills
Ability to work independently and collaboratively
Strong attention to detail and organizational skills
Proven problem-solving and analytical abilities
Ability to manage multiple tasks and prioritize effectively
Comfortable working under tight deadlines
Positive attitude, hardworking, and committed to following instructions
Forward Air is an Equal Opportunity Employer.
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About Us
Forward Air is a leading asset-light provider of transportation services across the United States, Canada, and Latin America. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. Forward also operates a full portfolio of multimodal solutions, both domestically and internationally, via Omni Logistics. Omni Logistics is a global provider of air, ocean, and ground services for mission-critical freight. We are more than a transportation company. Forward is a single resource for your shipping needs
We move freight, but we’re powered by people. Whether you’re in the warehouse, on the road, or behind the screen, every teammate keeps our global business in motion and brings logistics to life.
About the Team