Job Information
American Medical Response Operations Supervisor in Erlanger, Kentucky
EMS Operations Supervisor - Erlanger, KYStarting at $25/hour (more depending on experience)*Position OverviewThe Operations Supervisor ensures the delivery of highquality, compassionate patient care by supporting and supervising EMS field personnel. This role combines leadership, clinical oversight, and operational coordination to keep units staffed, prepared, and performing at their best.Key Responsibilities- Support, coach, and supervise EMTs and Paramedics.- Ensure clinical quality, protocol compliance, and continuous improvement.- Assist with scheduling, shift coverage, and daily staffing needs.- Respond to major incidents and coordinate operations during emergencies or disasters.- Investigate accidents, incidents, and customer concerns; document and resolve issues.- Maintain relationships with fire, police, hospitals, and other partner agencies.- Oversee narcotics management, fleet readiness, and unit stocking.- Communicate company updates, gather field feedback, and help resolve employee concerns.- Participate in training, orientation, performance feedback, and employee development.- Support HR processes including counseling, grievances, and disciplinary actions.- Complete required reports, paperwork, and operational documentation.QualificationsExperience:- EMS field paramedic experience- Prior supervisory, FTO, or instructor experienceEducation:- High school diploma or GED required- Associate or Bachelor's degree in Business, Healthcare, or related field preferredSkills:- Strong communication, leadership, and problemsolving abilities- Ability to maintain confidentiality and use sound judgmentLicenses/Certifications:- Current Paramedic certification- Must meet AMR driving policy requirementsWhy Choose AMR?AMRis one ofGlobal Medical Response's(GMR) family of solutions. OurGMRteams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world atwww.AtaMomentsNotice.com.GMR's Core Behaviors-keep care at the center, raise your hand,seekto understand, find a way together and be accountable-uniteour teamsand set us apart in emergency medical services. *EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.Check out our careers site benefits page to learn more about our benefit options.R0051425EOE including Veterans and Disabled