Job Information
UPMC Office Assistant I - Heart & Vascular Institute in Erie, Pennsylvania
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Office Assistant I - Heart & Vascular Institute
UPMC Hamot
Full-Time
UPMC Hamot is currently seeking a Full-Time Office Assistant I to support our Heart & Vascular Institute. This role plays a key part in providing excellent administrative and customer service support to our cardiology team and patients.
Experience with appointment scheduling, medical records management, scanning, and patient registration is preferred. Schedule
Monday-Friday
7:30 AM - 4:00 PM or 8:00 AM - 4:30 PM
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About the Heart & Vascular Institute
Our Cardiology office is recognized as a Certified Comprehensive Cardiac Center by The Joint Commission and the American Heart Association, reflecting our commitment to delivering high-quality, patient-centered cardiac care.
Position Overview
The Office Assistant I is responsible for supporting daily office operations to ensure efficient patient flow and exceptional service. This role serves as a primary point of contact for patients, staff, and providers, both in person and over the phone.
Responsibilities:
Verify necessary information and records in the medical record and computerized scheduling system.
Schedule, coordinate, and reschedule patient's appointments.
Relay necessary messages to staff and providers.
Greet and register patients in a polite, prompt, helpful manner.
Provide any necessary instructions/directions.
Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
Maintain clean, orderly waiting area including beverage area and reading materials.
Prepare patient charts for upcoming appointments.
Answer telephone, screens calls, takes messages, and provides information.
Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
Complete necessary paperwork such as encounter forms and referrals.
Use computer system to generate information necessary for billing.
Answer questions regarding patient appointments and testing.
Complies with all UPMC Health System policies and procedures.
Maintain strict confidentiality related to medical records and other data.
Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.
High school diploma or GED is required.
1 year work experience, preferably in a medical office setting.
Knowledge of medical terminology preferred.
Word processing and computer experience preferred.Licensure, Certifications, and Clearances:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran