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Schedule

Full Time, Day Shift (80 hours biweekly)

Hours: Monday - Friday, Day shift hours

Rotation: On call rotation

General Summary

Provides laboratory services to meet the needs of patients performed in accordance with accepted standards and practices. Supervises personnel and coordinates functions and activities in assigned support area of the laboratory. Functions as a support staff member and maintains competency in designated area(s).

Essential Functions:

• Directs, supervises, and coordinates laboratory support functions and activities in assigned area(s). Support areas can include phlebotomy, specimen processing, transcription, and clerical office.

• Prepares work schedules, assigns personnel, evaluates work performance and makes recommendations for personnel actions.

• Trains other employees in day to day procedures.

• Models exceptional patient care techniques to staff in order to promote extraordinary patient experience

• Assists in developing department goals and objectives.

• Interacts with patients to obtain feedback, investigate concerns and complaints, responding in a timely and appropriate manner to bring resolution

• Consults with technical staff and other health care providers on matters relating to laboratory support (i.e. phlebotomy, transcription) and/or related services.

• Participates in Quality Assessment Program on a regular and continuing basis.

• Participates in department specific and/or system-wide projects of varying scope and duration.

• Performs the duties of a laboratory technician as defined by the specific laboratory department (i.e., phlebotomy, transcription).

Common Expectations:

• Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.

• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.

• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.

• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

Minimum Education:

• High School Diploma or GED Required

Work Experience:

• 5 years Experienced in laboratory support field (i.e., phlebotomy, transcription) Required

Licenses:

• Certified Phlebotomy Technician - ASCP Upon Hire Preferred

Knowledge, Skills, and Abilities:

• Demonstrated leadership potential

• Thorough understanding of laboratory support functions (i.e., phlebotomy, specimen processing, transcription),

Benefits Offered:

• Comprehensive health benefits

• Retirement savings plan

• Paid time off (PTO)

• Education assistance

• Financial education and support, including DailyPay

• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org) (https://www.joinwellspan.org/benefits/)

WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

WellSpan Ephrata Community Hospital

One of eight premier hospitals in the WellSpan system, WellSpan Ephrata Community Hospital offers a full range of leading-edge inpatient, outpatient and emergent care services. The hospital is noted for its distinct ability to combine state-of-the-art medical technology with quality, compassionate care to meet the needs of the more than 550,000 residents of northern Lancaster County and the surrounding area. As a full-service, non-profit acute-care hospital, with a 141 licensed bed capacity, WellSpan Ephrata Community Hospital admits approximately 5,500 patients annually. Nearby WellSpan Ephrata Cancer Center supports the hospital as part of WellSpan's regional network of five cancer centers. WellSpan Ephrata Community Hospital was one of several WellSpan Health hospitals honored by U.S. News & World Report with the High Performing recognition for 2022-23.

Quality of Life

Lancaster City was the capital of Pennsylvania from 1799 to 1812. Today, Lancaster County includes a vibrant downtown business district, desirable suburban neighborhoods and sprawling agricultural farms. Life in Lancaster County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, an independent professional baseball team, fine dining and more. When visiting Lancaster, one can't help but recognizing the influence of the Pennsylvania Dutch - farm-to-table and beyond.

Conveniently located in Central Pennsylvania, Lancaster is within an easy commute to major cities and has ready access to public transportation. Residents can find local employment in healthcare, tourism, public administration, manufacturing and both professional and semiprofessional services. (Patient population: 535,000)

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.