Job Information
HCA Healthcare Provider Solutions Specialist in Englewood, Florida
Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Provider Solutions Specialist
Job Summary and Qualifications
The Provider Solutions Specialist is an integral role for HCA IT&S. Using a balanced combination of customer service, project management, sales, leadership, training, and technology skills, this role serves as the primary training and support resource for providers in the healthcare setting. The role requires working closely with providers, but also involves working with an ecosystem of healthcare professionals including provider office personnel, Medical Staff Office, Provider Relations, Clinical Services, facility leaders, and others. Responsibilities include assisting providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of HCA technologies. Duties also include ensuring providers (and personnel) have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs. The Provider Solutions Specialist will maintain collaborative relationships and engage across business units to enhance the provider experience with technologies and communicate key provider technology enablers. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and common clinical workflows.
Assists in implementation and support of systems and technologies deployed to physicians and physician offices.
Active participation in projects that affect physicians
Installs and supports IT&S software per HCA and Division IT&S standards and guidelines, focusing on products HCA provides to support the physician community.
Recommends process changes that improve the implementation, maintenance, and support of provider facing equipment and technologies.
Assists in testing physician-related systems for facility-specific requirements.
Works to develop and deploy best practices for physician support.
Proactively rounds in the facility and physician practices to ensure physician support needs are identified and addressed
Provides physician technology support to facility-based and referring physicians.
Coordinates physician and physician office service requests and incident resolutions through the Division Service Desk. Reviews problem tracking databases.
Documents interactions with physician and physician teams to confirm needs are met and report issues to other teams
Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical group or vendor to resolve the problem and coordinates as needed.
Monitors and communicates trends and issues that may affect administration/physician relationships.
Provides timely response and resolution to provider issues identified and reported in GrowthLink, as applicable.
Provides on-call support as needed.
Serves as a subject-matter expert for provider support to the Service Desk Community.
Collects, validates, and appropriately routes documentation to support system access, confidentiality,
information protection and security compliance.
Assures providers and staff have access to appropriate patient data.
Promotes system security and patient confidentiality and helps ensure compliance.
As directed, conducts or assists with access reviews and audits.
Tracks, monitors, and enhances provider utilization of HCA technologies, by offering at the elbow support and one-on-one training.
Contributes to division and facility strategic planning with regard physician product lines.
Acts as an advocate for physicians and physician office staff needs.
Provides an overview of provider-facing technology solutions to Provider Relations team.
Serves in liaison role for all new provider-related applications.
Works with Provider Relations and Medical Staff Teams to ensure the accuracy or physician data and physician group listings in HCA systems
What qualifications you will need:
No Travel Required
3 years experience Required Years of Experience
Education:
College graduate or advanced course studies or related experience with three years previous experience in healthcare related field preferred.
Certification/Licensure: N/A
Benefits
HCA Florida Englewood Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
Wellbeing support, including free counseling and referral services
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)
Note: Eligibility for benefits may vary by location.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you find this opportunity compelling, we encourage you to apply for our Provider Solutions Specialist opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.