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Parker Hannifin Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we've enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient. With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation. Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future. Our Purpose - Enabling Engineering Breakthroughs that Lead to a Better Tomorrow - comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond. By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability. As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow. At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers. As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference. This position is subject to meeting U.S. Export Compliance and/or U.S. Government Contracting Citizenship eligibility requirements. This is an on-site, individual contributor role in Elyria, Ohio. POSITION SUMMARY Provides technical support to increase computer user and system efficiency. Investigates and resolves computer user support requirements by answering questions about hardware and software. Installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users. ESSENTIAL FUNCTIONS 1. Responds to telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, or other computer related technologies by answering, evaluating and prioritizing requests. 2. Determines source of malfunction by interviewing users on the telephone or in person to collect information about the problem and leads user through diagnostic procedures to determine source of error. Determines probable cause of problem (e.g. hardware, software, network, modem, printer, cables, and telephone) by reviewing procedures and actions taken by the user. Instructs user to perform diagnostic procedures. 3. Analyzes functions, applications, and operations and evaluates existing and proposed solutions. Recommends applicable solutions to resolve problems, minimize "down-time", and/or improve efficiency. 4. Establishes PC performance by installing hardware, so