Job Information
Nevada Northern Railway Foundation Guest Services Associate in Ely, Nevada
POSITION: Guest Services Associate
SCHEDULE: Full Time
LOCATION: Ely, NV
SALARY: - Will discuss with applicant.
TO APPLY:
- In person at 1100 Ave A. Ely, NV 89315 US
- Email resume to Emma Holdaway @employment@nnry.com
SUMMARY:
Under the general supervision of the Guest Services Manager, the Guest Services Associate is the frontline representative of the Nevada Northern Railway Museum. This role provides a welcoming experience for visitors while ensuring smooth daily operations. Key responsibilities include customer service, retail and ticketing support, narrating excursions, assisting with tours, social media engagement, and participating in astro-tourism programs.
MINIMUM/PREFERRED REQUIREMENTS:
Education and Experience
High school diploma or GED required
Licensing and Requirements
Valid driver's license with a clean driving record
Must pass a drug test and background check
Knowledge, Skills, and Abilities
Willingness to be trained in office procedures, point-of-sale systems, computer software,
and inventory management
Must be able to use or learn Microsoft Word, Excel, and other software
Strong organizational, verbal, and written communication skills
Ability to interact with the public with courtesy, professionalism, and sound judgment
Ability to serve alcohol
Ability to work independently and as part of a team
Physical ability to lift up to 30 lbs. and stand for extended periods
Must be able to work a flexible schedule, including weekends and holidays
Work Environment
This position requires a variety of physical activities, including walking, standing, lifting, and
working outdoors in various weather conditions. The role also includes occasional local travel.
Exposure to cleaning chemicals and solvents may occur. Strong mental and emotional focus is
required for multitasking, public interaction, and occasional high-stress situations.
JOB RESPONSIBILITIES/DUTIES:
Provide excellent customer service in the Gift Shop, Ticket Office, Concessions, and on Excursion Trains Handle retail sales, count and balance drawers, and manage financial transactions Answer phones, respond to voicemails, take messages, and assist with ticket sales and reservations Assist in managing social media, responding to posts and emails Operate two-way radios Work on trains as needed (narrator, concessionaire, server) Pack and ship merchandise via UPS and USPS Maintain retail displays and cleanliness in public areas Support the web-based gift shop Operate motorized railroad speeders and provide museum tours Serve alcoholic beverages Participate in astro-tourism programs and specialty train events Perform other duties as assigned by the Guest Services Manager
BENEFITS:
Compensation and Benefits
Hourly wage: $16 - $18/HR Based on experience
Benefits: Paid holidays, vacation, medical insurance, and IRA
Work Schedule: Must be available most weekends and holidays; shifts may range from
5:30 a.m. to 10:30 p.m.